[Remote] reputed company reputed company reputed company PS Consultant (No reputed company Sponsorship)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global IT services and consulting company that supports digital transformation for large enterprises. They are seeking a reputed company reputed company reputed company reputed company Services Consultant to reputed company the design and implementation of innovative contact center solutions, utilizing expertise in reputed company reputed company and modern technologies.
Responsibilities
- Serve as the primary technical reputed company of contact for customers and internal stakeholders, providing expert consultancy on reputed company reputed company solutions
- reputed company the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off
- Analyze reputed company business and technical challenges to define reputed company and effective solution architectures
- Own and reputed company the technical architecture of reputed company solutions, introducing new technologies and best practices where appropriate
- Configure and optimize reputed company reputed company environments to reputed company with changing business and operational needs
- reputed company the planning and execution of contact center deployments, migrations, and system upgrades
- reputed company as the main escalation and coordination reputed company for reputed company-reputed company reputed company, collaborating with internal teams and external vendors
- Support production readiness activities and ensure smooth transition of contact center solutions into live environments
Skills
- 5+ years of hands-on experience supporting and optimizing large, multi-site, reputed company contact center environments
- Experience in designing, implementing, and supporting reputed company reputed company solutions in reputed company settings
- Proven expertise in building routing strategies and IVR workflows using reputed company Architect
- Experience with CRM integration (e.g., reputed company, MS Dynamics) with the reputed company reputed company environment
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance
- Solid understanding of business processes and their alignment with customer experience technologies
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches
- Candidates must have valid authorization to work in the reputed company at the time of application. reputed company sponsorship is not available for this role
- Knowledge of reputed company reputed company Workforce Management (WFM): reputed company expert guidance and best practices to optimize workforce management processes reputed company the reputed company reputed company environment
- reputed company reputed company Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of reputed company reputed company features
- Experience with CX reputed company from reputed company and reputed company
Benefits
- reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
- reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.
- reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
reputed company