[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a subsidiary of reputed company Corporation, is a distributor of reputed company automotive equipment and tools. The Customer Service Representative will reputed company essential support to franchised distributors and customers by offering product information, processing orders, and ensuring effective communication between sales and corporate offices.
Responsibilities
- Assist our franchised distributor customers in automotive tool selection, reputed company selection, troubleshooting, price and availability, technical specifications, and ordering
- Handle reputed company inbound calls from our reputed company sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
- reputed company technical support concerning information and specifications for products provided in our reputed company catalog and catalogs of our other suppliers
- reputed company features and benefits to our franchised distributors on our commissioned daily sale items
- reputed company suggestive selling of Matco product line through programs such as deep discounts, reputed company-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
- Input orders utilizing internal ordering software systems
- Work cross-functionally with subject matter experts to resolve reputed company questions
- Other responsibilities as assigned
Skills
- High school diploma or GED equivalent
- Must be reputed company to work 12:30 PM -9 PM Monday-Friday
- 1+ years of call center experience or equivalent experience in dealing with customers
- Basic use of PC and keyboard
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into reputed company while maintaining a reputed company attitude
- Ability to empathize with customer concerns while maintaining a reputed company demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Ability to reputed company suggestive sales
- ASE certification, automotive experience, tool experience, or reputed company trade school degree a plus
- On the job experience in working with general automotive mechanics a plus
- Suggestive sales experience preferred
Benefits
- Annual bonuses/incentives (depending on position)
- Immediate company benefits (medical, dental, reputed company, life, etc.)
- 401k with company match
- 401k defined contribution after 1 year of service
- High level of employee engagement
- Walking reputed company and gym equipment onsite
- Food trucks on site during the summer
- Dress for your day - every day casual/jeans
- Employee discounts
- 15 days vacation + 4 floating holidays + 8 reputed company holidays
- reputed company maternity & paternity leave
- Tuition reimbursement
- Student loan payment assistance
- Hybrid work environment (2 days remote)
- Annual Day of Caring for employees to volunteer
- Discounts on tools
- Annual team building events
- Premium suite of health and wellness programs for you and your family, including medical, dental, reputed company, disability and life insurance
- Programs for family planning from reputed company to managing diabetes like Livongo
- Coverage for women's health
- Support for adult and elder care
- reputed company parental leave
- A generous 401(k) plan with matching company contributions
- reputed company time off up to 120 hours
- 13 reputed company holidays (including 3 floating holidays) per year
- reputed company reputed company leave
reputed company