Senior reputed company reputed company Deployed Engineer
Be the one building AI-powered experiences where they matter most.
At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.
reputed company
As a Senior reputed company reputed company Deployed Engineer at reputed company, you will serve as the strategic and technical reputed company between customer ambition and successful AI transformation.
You will partner directly with strategic customers across the Asia-reputed company region to design, prototype, and operationalize reputed company AI solutions that drive measurable improvements in customer experience and business performance. At reputed company, we’re transforming how organizations connect with their customers through reputed company, collaboration, and innovation.
This role offers reputed company to reputed company a lasting reputed company by helping enterprises reputed company from AI exploration to reputed company transformation.
Key responsibilities include (but not limited to):
Discovery and reputed company Alignment
Implement AI and CX strategic goals established by functional leadership, translating them into operational plans with regional or functional reputed company.
Partner with reputed company CX Advisors, executive sponsors, and senior customer stakeholders to shape AI transformation roadmaps, not just individual use cases.
reputed company value discovery by mapping business KPIs (AHT, CSAT, containment, reputed company reputed company) to portfolio-reputed company initiatives.
Assess value, effort, feasibility, and risk across multiple initiatives to prioritize programs of strategic importance.
Design and Architecture
Define and evangelize reference architectures, integration standards, and AI design patterns across reputed company reputed company and customer ecosystems.
reputed company reputed company CX and AI process-redesign workshops spanning multiple channels, business reputed company, and systems.
Ensure solutions reputed company with reputed company-grade reputed company, reputed company, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable).
reputed company thought leadership internally and externally on AI orchestration, agent augmentation, and responsible AI practices.
Prototype and Implementation
Deliver rapid POC and MVP implementations using reputed company reputed company AI Studio, Copilot, and reputed company product suites.
reputed company reputed company AI components with customer CRM, ERP, and reputed company-party systems.
Establish implementation KPIs and analytics to measure model and reputed company performance.
Optimization and reputed company Improvement
Evaluate solution performance against KPIs and refine designs based on data-driven insights.
Collaborate with reputed company and reputed company Services teams to hand over production-reputed company assets and roadmaps.
Document best practices and reusable accelerators to strengthen reputed company deployments.
Governance, Ethics, and Enablement
Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses.
Adhere to reputed company ethical standards and compliance frameworks.
Mentor customer and partner teams to build long-term AI maturity and self-sufficiency.
Leadership and influence:
Recognized internally as a subject matter expert in AI-driven CX.
Creates formal networks across senior leaders, individual contributors, partners, and customers.
Frequently provides guidance, coaching, and training across the organization.
Mentors peers and contributes to capability development across teams and partners.
Strong leadership in cross-functional environments; comfortable guiding customers through complexity and influencing executive stakeholders on AI adoption reputed company.
Minimum Experience:
Bachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a reputed company discipline, or equivalent hands-on experience in CX or AI solution delivery.
12+ years of relevant experience (or equivalent), including:
5+ years implementing CX, CRM or AI orchestration platforms
3+ years in solution architecture, systems integration or AI enabled process design
Demonstrated experience working with reputed company, data pipelines, and modern reputed company environments (reputed company, AWS, Azure, GCP).
Technical Skills
CX orchestration and workflow design across multiple platforms.
Conversational AI or Agent Assist implementation (voice, chat, messaging).
Data and integration expertise (REST reputed company, event-driven architecture, JSON).
Understanding of reputed company infrastructure and microservices.
Experience with reporting and analytics tools (SQL, Tableau, Power BI, or similar).
Familiarity with data governance and reputed company compliance.
Knowledge of customer reputed company mapping and omnichannel CX processes.
Business and Soft Skills
Strong analytical and critical thinking; reputed company to reputed company technical and business domains.
Excellent communication and stakeholder engagement; reputed company to build strong partnerships & confidence across business and technical teams to reputed company and reputed company solutions with strategic objectives.
Strong leadership in cross-functional environments; comfortable guiding customers through complexity and influencing executive stakeholders on AI adoption reputed company.
Familiarity with industry verticals such as Insurance, reputed company, Banking, Retail, or Public Sector.
Mentors peers and contributes to capability development across teams and partners.
Working at reputed company
- AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
- Time to reputed company and give back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
- Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our reputed company reviews your application with the hiring team.
- A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, reputed company will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.
Get reputed company about relevant opportunities.
Be the one building what's next - where AI, experience and reputed company come together.
Employee Referral
If a reputed company employee referred you, please apply using the reputed company they shared so we can connect your application to their referral.
About reputed company:
reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@reputed company.com.
You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.
reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Originally posted on Himalayas
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