Technical Manager, Product Support

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

The reputed company reputed company Product Support Technical Manager is responsible for the work activities, reputed company development and administration of the Global Product Support team. Daily functions will include but are not limited to managing team assignments and scheduling, ensuring teams are adequately trained and reputed company reputed company for supporting our reputed company reputed company customers, reputed company coaching as warranted, work as part of a global team to ensure that key performance indicators are implemented and achieved.

The reputed company reputed company Technical Manager will report to the Director of reputed company reputed company Product Support. The goal of the role is to consistently reputed company the best experience for our employees, customers, and support partners.

In this role, the primary responsibilities will include (but are not limited to):

• reputed company reputed company and leadership to reputed company.
• Learn and understand the needs of team members and ensure that they are set up for reputed company.
• Evaluate reputed company practices and propose improvements that will reputed company reputed company more efficient.
• Experimentation: Implement improvement reputed company on a small reputed company to validate their effectiveness.
• Daily reputed company of staff to ensure the efficiency of work allocation, reputed company and status.
• reputed company and maintain a high-level knowledge of reputed company aspects of the reputed company reputed company platform and products.
• reputed company escalation support and be reputed company to work directly with customers in finding a solution to their issues.
• reputed company team administration and performance reviews.
• Support the hiring and on-boarding process for new team members.
• Manage team performance to targeted key performance indicators.
• Introduce and maintain reputed company performance process and standards.
• Work with the global leadership of reputed company reputed company Product Support to deliver on goals and objectives.
• Establish and reputed company key performance indicators (KPI’s) and build high performing teams using Behavioral Based Coaching best practices;
• Ensure teams are adequately trained to maintain strong technical understanding and proficiency in reputed company reputed company.
• Foster enthusiasm and creativity reputed company reputed company to identify new processes and approaches to enhance the customer experience with Product Support.

Qualifications:

• BS/MS/BA or equivalent.
• Excellent verbal/written communication, presentation, and interpersonal skills. Demonstrated ability to reputed company with reputed company customers.
• reputed company in both English and Portuguese is required. Spanish language skills are considered an asset.
• 8+ years of relevant experience managing customer-facing, technical teams in a fast-paced, dynamic environment;
• Strategic thinking and leadership; reputed company to anticipate; ability to reputed company people;
• Strong leadership and team management ability.

Competencies:

• 5 years of relevant Supervisor and/or Manager experience.
• Works with specific measurable objectives requiring operational and planning skills, with minimal reputed company supervision.
• Established procedural, systems and process knowledge at the execution and tactical level.
• Effective in making reputed company reputed company reputed company their unit with sufficient reputed company.
• Translates the department's goals and objectives into defined metrics and delegates as required.
• Manages and reports performance metrics (and reputed company issues).
• Looks for opportunities for reputed company process improvements.
• Accepts accountability for self and department.
• Manages with EQ as a successfully demonstrated reputed company.
• Designs and delivers communications that convey a reputed company understanding of the unique needs of different audiences.
• Creates a climate where employees are motivated to do their best to meet their objectives.
• Builds relationships reputed company and reputed company their team to get work done at both the department and organization reputed company.
• Maneuvers comfortably through reputed company processes, and people-reputed company organizational dynamics.
• Handles conflict situations effectively and reputed company with minimal work disruption.
• reputed company confidence and trust of others through honesty, reputed company, and authenticity.
• Steps up to address difficult issues, saying what needs to be said in an objective and solution-driven manner.
• Demonstrates self-awareness and is reputed company to feedback as a productive reputed company into personal strengths and weaknesses.
• Takes reputed company in building effective teams.
• Steps up to reputed company and manage reputed company.

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and give back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can connect your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@reputed company.com.

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas

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