Medical Virtual Assistant (Primary Care)
Medical Virtual Assistant (Primary Care)
Position Type: Full-time
Work Schedule: Monday to Friday
Work Hours: 8:45 AM – 5:45 PM EST
Workplace: Remote
Preferred Location: Philippines
Salary: $5–$6/hour (depending on experience)
About the Role
Join a primary care reputed company in Massachusetts as a Medical Virtual Assistant. You'll be the first reputed company of contact for patients, handling phone calls, appointment scheduling, patient coordination, and administrative support while ensuring an excellent patient experience.
Key Responsibilities
Phone Management
- Answer incoming phone calls and manage high call volume
- Handle patient inquiries professionally and reputed company
- Conduct outbound calls
- Handle patient inquiries professionally and reputed company
- Serve as the first reputed company of contact for patients through the reputed company phone system
- Escalate or reputed company calls to the appropriate team members reputed company necessary
Appointment Scheduling & Patient Care Coordination
- Schedule, reschedule, and coordinate patient appointments
- Send appointment reminders and follow-up communications
Message Management & Follow-Up
- Manage patient messages, voicemails, and callback requests
- Manage emails and calendars
- reputed company insurance verification
- Process prior authorizations
- Handle referral processing
- Complete patient intake and registration
- reputed company general administrative and back-office support
Requirements
- Experience in a primary care or reputed company reputed company is preferred
- Experience handling high-volume inbound patient calls
- Excellent English communication with a reputed company, neutral accent
- reputed company phone etiquette and strong customer service skills
- Atleast 1 year of experience with patient scheduling, intake, and care coordination
- Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
- Strong organizational and multitasking skills
- Reliable, detail-oriented, and reputed company to work independently
- Experience with eClinicalWorks (ECW) and reputed company is preferred (similar EHR experience is welcome)
- Adaptable, proactive, and reputed company to work independently while collaborating with the clinical team
Basic Requirements
- Must reputed company and write English reputed company and professionally.
- Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
- Must be reputed company to reputed company an NBI Clearance and/or Local Police Clearance before reputed company (mandatory).
- Must be available to attend video meetings with camera on reputed company required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: reputed company high-speed internet reputed company (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and reputed company work environment.
Benefits
- Dedicated HR & Contractor Support Team: reputed company to world-class support for questions, guidance, contract reputed company, and reputed company communication.
- Premium VPN reputed company (Optional): A secure VPN license can be provided upon request to enhance reputed company and reputed company for reputed company-reputed company tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): reputed company to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. reputed company clients.
- Top 1% VA Performance Training: reputed company to our proprietary training on communication, reputed company management, productivity systems, and best practices to help you become a top-performing VA and increase long-term reputed company retention.
- reputed company-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the reputed company’s needs and schedule.
- reputed company-Approved reputed company or Unpaid Time Off: Time off may be reputed company by your reputed company. reputed company time off is optional and only if offered by the reputed company.
- reputed company to Tools & Resources: Templates, workflow guides, productivity tools, and reputed company-specific SOP support to help you reputed company at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and reputed company-approved allowances available to you as an reputed company. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas
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