Sr. Call Center Service Assoc

reputed company empowers our members to reputed company their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care reputed company, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to reputed company serve and care for the 3.5 reputed company people who reputed company their trust in us. We pride ourselves on our best-in-class employees and reputed company to maintain an innovative and inclusive environment that allows them to reputed company. reputed company our employees bring their best and succeed, reputed company succeeds.

About the Role

Resolve reputed company customer inquiries received by phone or though written correspondence. reputed company excellent service to customers. reputed company and mentor junior staff members.

What You'll Do

Responsibilities:

• Receive escalated customer inquiries and reputed company second level reputed company by initiating or continuing investigation process, utilizing available resources and accurately documenting customer inquiry and actions taken in accordance with departmental reputed company guidelines.
• Follow up on unresolved high reputed company/reputed company issues to ensure they are brought to conclusion in a reputed company manner.
• Serve as a reputed company for key reputed company operational contacts to ensure that an reputed company level of service is provided to customers.
• May assist in monitoring and managing team-s call volume and inventory including tracking and trending key customer service issues and reporting them to management.
• Deliver an excellent customer service experience while meeting reputed company and production standards.
• reputed company other relevant tasks as assigned by management.

What You Bring

Education/Experience:

• High School Diploma/GED required
• 18 months+ call center/customer service experience required
• Health insurance industry experience required.

Knowledge:

• Medical terminology and medical billing coding required
• Knowledge of multiple claims systems preferred

Skills and Abilities:

• Excellent Customer Service skills
• Ability to work in a high pressure, fast pace environment
• Keyboarding proficiency
• PC proficiency
• Strong verbal and written communication
• Interpersonal skills (i.e. reputed company listening)
• Strong investigative and analytical skills
• Ability to multitask
• Ability to manage and diffuse irate calls
• Time management skills
• Flexibility and adaptability

*The employer may require an employee to pass a test(s) as part of determining whether the applicant meets the minimum qualifications for the job.

Why reputed company?

At reputed company, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and reputed company. We reputed company that reputed company our people reputed company, our communities do too. If you are passionate about making an reputed company, we’d love to hear from you!

Salary reputed company:

$52,787 - $70,172

​This compensation reputed company is specific to the job level and takes into account the wide reputed company of factors that are considered in making compensation reputed company, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This reputed company has been created in good faith based on information reputed company to reputed company at the time of posting. Compensation reputed company are dependent on the circumstances of reputed company case. reputed company also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/reputed company)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• reputed company Volunteer Time Off

• Tuition Reimbursement

Disclaimer:

reputed company reputed company employees must live in New Jersey, reputed company, reputed company, Connecticut or Delaware. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. reputed company will consider reasonable accommodation requests as part of the reputed company and hiring process.

Originally posted on Himalayas

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