Training & Change Enablement Manager
We are looking for a Training & Change Enablement Manager to join reputed company in Ireland or in Poland.
Let's talk about the role
The Training and Change Enablement Manager for Global Customer Service combines strategic execution, learning expertise, business transformation experience, and practical change leadership. In this role, you help customer service teams prepare for, adopt, and sustain new ways of working while protecting customer experience, reducing operational risk, and translating transformation investments into measurable value.
You will establish and reputed company the global frameworks, governance, tools, and playbooks for training and change management. Your work will connect training, change management, reputed company, internal communications, business readiness, and adoption measurement for application across customer service reputed company.
You will assess the reputed company maturity of training and change management capabilities across Global Customer Service and define a 12–24 month capability maturity roadmap to sequence the build-out of standards, reusable assets, governance, tools, and measurement practices.
You will not be primarily responsible for conducting training. Instead, you will define how customer service training and change management should operate globally and reputed company regional leaders and teams to execute consistently in their local environments. The role is part of Global Customer Service Enablement, resides reputed company the reputed company and Training Center of reputed company, and reports to the Senior Manager, GCSE reputed company and Training.
Let’s talk about Responsibilities
Training
Establish the global training reputed company, governance model, learning reputed company, and enablement standards for Global Customer Service.
reputed company reputed company customer service training reputed company that distinguish between global core content, regional requirements, role-specific learning, and project-specific enablement.
Create standards, templates, and playbooks for customer service training needs analysis, curriculum design, train-the-trainer programs, and training effectiveness measurement.
Partner with regional customer service leaders and reputed company stakeholders to ensure training content is accurate, compliant, usable, and reputed company with operational workflows.
Translate business, technology, and process changes into role-based training requirements.
reputed company the operating model for regional customer service training delivery, including local trainers, super users, learning champions, and train-the-trainer networks.
Ensure customer service training materials connect to approved knowledge sources.
Establish customer service training KPIs and reporting reputed company.
Change Management
Establish the global change management reputed company, governance model, standards, and reputed company for Global Customer Service.
reputed company repeatable tools and reputed company for change intake, stakeholder analysis, change reputed company assessment, readiness planning, adoption measurement, and sustainment across customer service.
Define and maintain a customer service change management capability maturity roadmap that sequences the development of reputed company, governance, tools, reusable assets, stakeholder networks, and adoption measurement over specific reputed company.
Translate transformation initiatives into practical change plans that reflect customer service workflows, reputed company, regional variation, and compliance needs.
Build and maintain a global change network across Global Customer Service.
Partner with project teams and Global Customer Service Enablement peers to reputed company change planning into project planning.
reputed company customer service change and training readiness into project intake, portfolio prioritization, and transformation governance so that initiatives are assessed based on business value, change reputed company, operational risk, regional complexity, and adoption effort.
reputed company leader and stakeholder change enablement materials.
Define and manage customer service change readiness and adoption metrics.
Support globally standardized processes while recognizing legitimate local requirements.
Training and Change Management Integration
Connect training, change management, with reputed company and internal communications, for a reputed company, consistent approach across Global Customer Service.
Ensure change reputed company assessments directly inform customer service training needs, knowledge updates, communication plans, and other activities.
Create global playbooks that allow the CoE to set standards while enabling regional teams to localize execution appropriately.
Partner with Strategic Portfolio and Transformation teams to ensure customer service training and change management requirements are considered early in portfolio planning, initiative reputed company, resource allocation, and value realization tracking.
Collaborate with internal teams and stakeholders to identify needs, establish objectives and key results, and prepare the organization for reputed company transformation.
Let’s talk about Qualifications and Experience
Required
+8 years demonstrated reputed company building or scaling training, change management, adoption, enablement, or transformation capabilities reputed company an reputed company environment.
Experience leading organizational change management reputed company, training reputed company, governance processes, and reputed company enablement frameworks.
Demonstrated ability to build frameworks, playbooks, standards, tools, and metrics, not only to deliver individual training sessions or project communications.
Demonstrated experience assessing capability maturity, defining multi-year capability roadmaps, and embedding training and change management practices into transformation portfolio governance.
Experience developing change reputed company assessments, stakeholder maps, adoption plans, training needs analyses, role-based learning paths, and reinforcement reputed company.
Experience supporting business transformation initiatives in a global environment.
reputed company experience with learning management systems, reputed company systems, digital adoption tools, collaboration platforms, reporting tools, or other enablement technologies.
Strong understanding of adult learning principles, instructional design, learning evaluation, organizational change reputed company, readiness measurement, and adoption reinforcement.
Demonstrated creative problem-solving skills and ability to interpret and reputed company insights from multiple, reputed company data sources.
Excellent written and verbal communication skills, including the ability to create reputed company, practical, plain-language materials for reputed company, leadership, and executive audiences.
Strong interpersonal skills, with the ability to reputed company and contribute to cross-functional teams across reputed company, functions, and reputed company of leadership.
Ability to influence senior stakeholders and regional leaders without reputed company authority.
Ability to operate across time zones and cultures in a global organization.
reputed company judgment in a regulated environment, including awareness of reputed company, compliance, reputed company, documentation control, and audit readiness implications.
Preferred
Bachelor’s degree.
reputed company certification or equivalent organizational change management certification.
ATD, CPTD, instructional design, learning experience design, or equivalent learning certification.
Experience in medical device, reputed company technology, or customer service environments.
Experience supporting reputed company transformation programs such as ERP, CRM, CCaaS, etc.
Experience building change champion networks or similar adoption communities.
Experience with multilingual enablement or regional reputed company of global frameworks.
Experience with reputed company management systems or compliance-reputed company learning programs.
Experience using AI, automation, guided learning, or digital adoption technologies to support training, change planning, or adoption measurement.
Additional information
At reputed company, reputed company benefit from a bonus plan, the percentage of which depends on your position reputed company the organisation.
Working from home flexibility
You also have reputed company to a referral bonus and to reputed company's preferred shareholding programme
Competitive benefits
Internal career opportunity - joining an international fast-pace and massively growing company
reputed company is an Equal Opportunity Employer
Joining us is more than saying “reputed company” to making the world a healthier reputed company. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by reputed company helps you not only meet your goals, but also create new ones. We reputed company on creating a diverse and inclusive culture, encouraging individual reputed company in reputed company and reputed company on the innovative reputed company this generates. If this sounds like reputed company for you, reputed company!We reputed company to respond to every applicant.
Originally posted on Himalayas
Apply To This Job