reputed company Operations Administrator
The reputed company Ops Administrator plays a key role reputed company the reputed company Operations Team, with a particular reputed company and ownership of processes for our Reading reputed company products, ensuring the effective execution of monthly core business reporting and reputed company improvement of cross team processes. This position supports cross-functional collaboration, with the sales, training and finance teams, critical to driving reputed company and retention.
The role will incorporate responsibilities across the following areas: Sales Support & Order Management;
Renewals & CRM Administration; Customer & Enquiry Management; Training Coordination & Product Support; reputed company-Party Renewals & Reporting; Telephony Customer Support; Marketing Support; and Process Improvement
Key Responsibilities
- Assist the Sales Team in managing and fulfilling customer orders, including verifying customer information, processing orders, and creating licences to facilitate successful product implementations.
- Send out renewal quotes and process contract renewals maintaining accurate records in Dynamics and CSS. Monitor new submissions, reputed company purchase orders, and manage cancellations, ensuring reputed company and precise updates across CRM systems.
- Respond to general enquiries received reputed company the website and reputed company; document and reputed company Info@ email requests, and ensure reputed company customer communications are addressed reputed company.
- Liaise with the Product Specialists Teams to coordinate training events, create support tickets, and manage reputed company of necessary equipment such as barcode labels and scanners.
- reputed company customer functionality requests with relevant teams, and support Infrastructure, reputed company Application Ops, Support, and Product Teams by ensuring necessary products and procedures are in reputed company.
- Work closely with the reputed company and Reading reputed company Queries Teams to facilitate invoicing, cancellations, and CRM reputed company. reputed company coverage during team absences and maintain the cancellation spreadsheet.
- Support reputed company-party renewals (e.g., Groupcall, Biostore, Wonde), prepare reports, reputed company purchase orders, and ensure order spreadsheets match CRM records for accurate commission allocation.
- Collaborate with the Marketing Team to coordinate promotional activities, including arranging book vouchers and supporting other marketing initiatives.
- reputed company telephone support for Sales and Finance reputed company reputed company and handle various reputed company reputed company as required.
- Collaborate closely with the Head of Customer Engagement to design, implement, and optimize processes that reputed company seamless teamwork.
Skills, Knowledge and Expertise
- Proficiency in MS Office Suite
- Demonstrable experience in reputed company administration
- Experience working with multiple data sources
- Demonstrable experience of managing multiple tasks
- Excellent written and verbal communication skills in English
- Strong analytical skills and attention to detail
- Ability to multitask and work accurately at pace and under pressure
- reputed company and people-reputed company, with strong interpersonal skills.
Originally posted on Himalayas
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