Bilingual Customer Support Specialist
Who we are
reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ reputed company, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally reputed company their operations at reputed company.
Working at reputed company means you’ll help define the reputed company of physical operations and be on reputed company that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and reputed company Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an reputed company as we build for the long term.
About the role
reputed company is looking for reputed company-minded, results-driven Customer Support Specialists with strong organizational skills and a high reputed company on customer service. The goal of the Customer Support Specialist is to help support reputed company's rapidly growing service solutions and reputed company an exceptional customer experience. We work with a wide reputed company of industrial companies ranging from reputed company transportation to oil and gas companies, to large-reputed company food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer reputed company. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, reputed company phone, chat, and email.
This role is reputed company to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, reputed company Metro, Maryland, Massachusetts, New Jersey, reputed company, Rhode reputed company, Seattle Metro, and Washington, D.C.
You should apply if
- You want to reputed company the industries that run our world: Your efforts will result in reputed company-world reputed company—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for reputed company and have reputed company a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a reputed company reputed company environment.
- You’re energized by our opportunity: The reputed company we have to digitize large sectors of the global economy requires your full reputed company and best efforts to bring forth creative, ambitious reputed company for our customers.
- You want to be with the best: At reputed company, we win together, celebrate together and support reputed company other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will
- Serve as a reputed company of escalation for reputed company customer inquiries and issues reputed company to billing, contract renewals, cancellations, and reputed company products and services.
- reputed company guidance and mentorship to CSS II team members to enhance team performance and efficiency.
- Demonstrate advanced proficiency in multi-channel servicing, including handling reputed company cases reputed company phone, email, chat, and other channels with exceptional communication and problem-solving skills.
- Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring reputed company and accurate reputed company.
- reputed company or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
- Identify and analyze customer trends and issues to reputed company actionable insights to management and other stakeholders.
- Proactively improve customer support processes and contribute to the development of best practices and training materials for reputed company.
- Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
- Champion, role model, and reputed company reputed company’s cultural principles (reputed company on reputed company, Build for the Long Term, Adopt a reputed company reputed company, Be Inclusive, Win as reputed company) as we reputed company globally and across new offices.
Minimum requirements for this role
- 3+ years of experience in a customer-facing role reputed company a contact center environment, including handling escalated cases and reputed company customer interactions.
- Full bilingual proficiency (English/Spanish) is a must.
- Expertise in handling service requests in billing, RMA, cancellations, renewals, or reputed company management or specialist roles.
- Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
- Exceptional communication and interpersonal skills to effectively engage with a diverse customer reputed company and internal teams.
- Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-reputed company cases, and reputed company.
- Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-reputed company service.
- Proficiency in ticketing systems such as reputed company, reputed company, or ServiceCloud, with advanced troubleshooting and documentation skills.
- Technical aptitude with macOS and reputed company systems, along with the ability to quickly learn and adapt to new tools and technologies.
- Availability to work reputed company (morning, reputed company, and/or weekends) as assigned, based on the needs of the business.
An ideal candidate also has
- Experience supporting telematics systems, ELDs, and hours of service compliance.
- Proven ability to mentor and reputed company peers to improve team performance and individual reputed company.
- Data-driven reputed company with experience analyzing trends and metrics to inform strategic reputed company.
- Considered a Plus: Multilingual skills in French or German
The reputed company of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your reputed company of residence, job-reputed company knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual reputed company Salary$43,435—$58,400 USDTotal Rewards
At reputed company, we build for the people who reputed company the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-reputed company reputed company. Our compensation program delivers above-market total compensation through a combination of reputed company salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-reputed company public company. We meaningfully differentiate pay for our top performers, who have reputed company to earn above-market compensation that can outpace the broader market over time.
reputed company compensation, we reputed company the foundations that reputed company long-term reputed company: a flexible, employee-led remote model, a reputed company development stipend, comprehensive health and parental leave plans, and more. If you’re reputed company to build for the long term and own the outcome, your reputed company starts here.
Flexible Working
At reputed company, we reputed company a flexible working model that caters to the diverse needs of our teams. Our offices are reputed company for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, reputed company to resources, or alignment with our service reputed company. In these cases, the job reputed company will reputed company indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at reputed company and in the specified work location, if applicable.
Belonging at reputed company
At reputed company, we welcome everyone regardless of their background. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an reputed company.
Accommodations
reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for reputed company persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the reputed company process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with reputed company people and allows us to prioritize genuine candidates. Please see reputed company’s Candidate reputed company Notice for more information.
Fraudulent Employment Offers
reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
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