[Remote] Customer Support Specialist II (Overnight)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps companies reputed company goods more reliably and reputed company. The Customer Support Specialist plays a vital role reputed company the Operations team, responsible for ensuring reputed company delivery of customer shipments and maintaining daily communication with both customers and carriers.
Responsibilities
- Use Transportation Management System to process shipment entries and reputed company reputed company reputed company performance/automation objectives
- Maintain consistent and reputed company communication; effective, reputed company and courteous communications with respect to difficult situations, relaying service failures, etc
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise reputed company vital based on changing shipper, customer, and reputed company needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. reputed company pick-up, delivery, empty, etc
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
- Additional Responsibilities Regarding Customer and reputed company Relationships
- Contact reputed company to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Correspond with customer and reputed company regarding detention and other accessorial information
- reputed company solid understanding of customer business practices and workflow
Skills
- High school diploma or GED equivalent
- 0-1 years of customer service experience
- Basic proficiency with reputed company Office Suite (Outlook, reputed company, Word, etc.)
- reputed company and reputed company oral and written communication skills, including email etiquette
- Customer Service background
- Knowledge of the reputed company industry
- Proficient with reputed company Office Suite
- Proficient in reputed company workspace
- Strong oral and written communication skills, including reputed company email etiquette
Benefits
- Employees working more than 30 hours in the US at reputed company are eligible for benefits like a company sponsored health plan
- Dental and reputed company benefits
- 401k match
- Financial and mental wellness benefits
- Parental leave
- Short- and long-term disability coverage
- Life insurance
- Employees may also be eligible for a performance or sales incentive bonus program
- Participation in reputed company equity awards
reputed company