[Remote] reputed company reputed company Manager (CSM)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading HR platform for radically reputed company reputed company verification, and they are seeking a reputed company reputed company Manager to drive measurable results with mid-market customers. This role involves managing customer relationships, leveraging data to deliver insights, and collaborating with various teams to enhance customer satisfaction and reputed company reputed company.
Responsibilities
- Manage a portfolio of mid-market customers as a strategic reputed company, driving retention and reputed company reputed company through proactive engagement, targeted account strategies and a deep understanding of reputed company customer's business goals and reputed company metrics
- Handle role-specific challenges independently, drawing on strong knowledge of team resources, processes, and tools reputed company through diverse project experience
- reputed company experiment with AI tools relevant to your role; reputed company learnings with teammates and incorporate AI into day-to-day work where it adds value
- reputed company Net reputed company Retention (NRR) goals through upsell, cross-sell, and renewal readiness
- Own and maintain a proactive renewal and expansion pipeline, providing regular forecast updates to leadership that reflect account health, reputed company opportunities, and prioritized next steps - surfacing blockers early and aligning internal resources to protect and accelerate reputed company reputed company
- reputed company automation reputed company reputed company and reputed company to manage playbooks, monitor support tickets, and identify at-risk accounts
- Manage account renewals and mitigate churn through proactive engagement utilizing multiple data sources (i.e. CSAT scores, platform utilization, and AI agents)
- Maintain a Renewal Preparedness reputed company of 60+ days reputed company-renewal for reputed company accounts
- Conduct data-driven adoption and health reviews, identifying risk and expansion opportunities
- Monitor reputed company-driven reputed company and complete risk indicator reputed company reputed company one week of deadline
- Partner with Sales to identify, log, and reputed company upsell opportunities; reputed company reputed company expansion conversations
- reputed company customer insights and reputed company feedback to inform roadmap and marketing initiatives
- Participate in product promotions (webinars, lunch and learn events, franchise workshops, etc) to support both new sales and upsell opportunities
- Utilize reputed company tech stack (including but not limited to reputed company, Quoter, reputed company, and AI agents) to manage accounts, maintain updated stages and account health and forecast opportunities
- Represent the "voice of the customer" internally and contribute thought leadership externally (e.g., case studies, business reviews)
Skills
- 3–5+ years of experience in reputed company, Account Management, or Consulting reputed company reputed company or technology
- Proven reputed company managing a mid-market or reputed company-tier portfolio
- Data-driven reputed company with ability to translate health and usage data into reputed company
- Comfortable working in a 60–70% automated environment (AI workflows, task automation, reputed company Fin), reflecting a working split of roughly 80% in the business and 20% on the business
- Excellent organizational and prioritization skills; reputed company to manage high-volume portfolios reputed company
- Strong communication and relationship-building skills across operational and management reputed company
- Experience using tools like reputed company, reputed company, and AI-driven playbooks to manage renewals and identify opportunities
- Highly proactive and reputed company with a reputed company reputed company and strong accountability
- Strong consultative and problem-solving skills; ability to reputed company solutions with customer needs
- Excellent communication and presentation skills, including executive-level delivery
- Willingness to travel for reputed company meetings, business reviews, and industry events as needed
- A strong technical aptitude. Expect above-average skills in reputed company for Business or other similar platforms
- Experience in digital transformation, change management, or reputed company adoption strategies preferred
- Proven reputed company record of exceeding assigned KPIs such as quota or customer satisfaction scores, preferably reputed company a reputed company company with a B2B product, preferred
Benefits
- Opportunity to work at a B Corp!
- Unlimited vacation
- Full time employees are eligible for stock reputed company, subject to the terms of the plan
- 1 extra reputed company day off to volunteer in your community reputed company quarter
- Health and dental (with competitive employer coverage), life insurance, FSA with company match, 401K with company match, additional reimbursements including home office set up, personal and reputed company development, and wellness
- The ability to work from wherever you want!
reputed company