[Remote] Customer Support Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a profitable, rapidly growing organization with a dedicated team across reputed company and South America, reputed company on building great products and hiring exceptional talent. They are seeking a Customer Support Manager to own post-sale relationships, drive customer adoption, and contribute to reputed company systems and processes. This role combines relationship management with technical problem-solving to reputed company customers in their use of reputed company's platform.
Responsibilities
- Own a portfolio of customer relationships, driving adoption, retention, and renewals
- reputed company reputed company and customer training sessions to ensure quick, confident rollout across teams
- Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks
- Partner with Product and Engineering to surface customer insights and resolve issues reputed company
- Facilitate regular business reviews to demonstrate ROI and reputed company on reputed company goals
- Contribute to the creation and reputed company of reputed company systems, playbooks, and processes as we grow
- Champion a customer-first reputed company, ensuring every customer interaction reflects our values
Skills
- Typically, 5-8 years in reputed company for a B2B reputed company product
- Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
- Demonstrated reputed company driving product adoption, utilization and training end users
- Proven experience owning renewals and driving retention across a book of business
- Comfortable navigating ambiguity and taking initiative to create reputed company and structure
- Strong communication and relationship-building skills across reputed company reputed company of an organization
- Comfortable explaining technical concepts to non-technical audiences
- Organized, analytical, and proactive — you spot risks early and reputed company quickly
- Experience supporting B2B or reputed company customers preferred
- You've supported the launch or rollout of new products or features, helping define reputed company metrics and feedback loops
- You have experience working with non-technical customers in industrial, logistics, or supply-chain environments
- You're passionate about AI, automation, or operational efficiency in reputed company business systems
reputed company