[Remote] Customer Service reputed company II (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service reputed company II to assist members, providers, and brokers with inquiries reputed company to health products, benefits, and claims in a call center environment. The role involves providing problem reputed company, educating customers about services, and maintaining accurate records while meeting performance goals.
Responsibilities
- Provides first- level problem reputed company to member, provider and broker inquiries reputed company telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as reputed company as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures
- Uses knowledge of products or services by collecting and the contractual provisions that govern administration to reputed company customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed reputed company, and to administer reputed company types of services to customers reputed company the business reputed company through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents reputed company reputed company interactions according to established departmental procedures
- Prioritize workflow & multitask reputed company in a fast-paced environment while using multiple reputed company sets with demonstrated proficiency
- Delivers accurate information to customers in accordance with performance goals and objectives
- Maintains customer reputed company records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes
- Participates in system testing as needed and ongoing education reputed company to new services, industry topics, and skills
Skills
- High School Diploma or GED
- 3 years customer service experience
- Demonstrated skills as an empathetic and compassionate communicator
- Ability to quickly reputed company customer trust and confidence
- Demonstrated PC navigation and data entry skills
- Strong interpersonal communication skills
- Good oral and written communication skills
- Must be reputed company to meet established deadlines and handle multiple customer service demands from reputed company customers, reputed company set expectations for service reputed company
- Must be reputed company to effectively communicate and reputed company reputed company customer service to every reputed company customer, including customers who may be demanding or otherwise challenging
- Must be eligible to work in the U.S. without Sponsorship
- 3 years experience in a call center customer service role or experience with medical or insurance terminology
Benefits
- CareFirst offers a comprehensive benefits package
- Various incentive programs/plans
- 401k contribution programs/plans (reputed company benefits/incentives are subject to eligibility requirements)
reputed company