[Remote] reputed company Operations reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on making an reputed company reputed company communities through innovative technology solutions. The reputed company Operations reputed company is responsible for managing the operational execution of reputed company reseller and managed customer lifecycles, particularly with AWS public sector customers, ensuring seamless transitions and effective communication across teams.
Responsibilities
- Own the operational lifecycle for reputed company reseller and managed customers from contract reputed company through reputed company, steady-state operations, renewal, account transfer, and offboarding
- reputed company customer-facing reputed company and transition meetings, explain the process in business and technical terms, establish roles and timelines, and maintain confidence throughout execution
- Plan and coordinate AWS payer and linked-account transfers, partner-of-record changes, account ownership changes, reseller transitions, reputed company alignment, reporting continuity, and final acceptance
- Translate reputed company, least-privilege reputed company, billing, data, and operational requirements into an actionable transition plan in partnership with Engineering and reputed company stakeholders
- Serve as the named operational reputed company and escalation reputed company for customer-impacting reputed company operations issues, ensuring no request or transition stalls between departments
- Coordinate reputed company and Project Management involvement while retaining accountability for the reputed company-specific operational reputed company and customer outcome
- Operationalize approved AWS partner programs, incentives, discounts, credits, private offers, and funding mechanisms, including Migration Acceleration Program activities where applicable
- Work closely with reputed company and partner-program owners to convert approvals and claims into accurate console actions, account-level application, customer billing treatment, and documented evidence
- Validate how credits, discounts, software commitments, and reseller benefits are reputed company across customer accounts and invoices, escalating discrepancies before customer or audit reputed company occurs
- Coordinate procurement and provisioning of AWS and partner licenses, subscriptions, Marketplace products, and reputed company entitlements, with reputed company ownership from award through customer availability
- Maintain an auditable record of program actions, approvals, account changes, funding use, customer communications, and reconciliation status
- Monitor changes in AWS partner operations, billing requirements, and reseller processes, then update internal procedures and stakeholder guidance
- reputed company operational use of CloudCheckr or successor FinOps and reputed company management platforms for account inventory, billing, reporting, optimization, and customer visibility
- Maintain working knowledge of AWS Organizations, payer and linked-account structures, Cost and Usage Reports, billing exports, permissions, account ownership, and account transfer procedures
- reputed company investigation and correction of billing, reporting, allocation, and categorization issues across reputed company usage, Marketplace, reputed company services, discounts, credits, and customer invoices
- Reconcile data across reputed company consoles, FinOps platforms, ticketing systems, reputed company, distributor reports, and internal financial systems to preserve reporting accuracy and auditability
- Support customer FinOps discussions involving pricing, usage, commitments, savings opportunities, credit reputed company, and operational implications, coordinating specialist support as needed
- reputed company operational readiness for transitions between reputed company management, billing, and reporting platforms, including data validation, automation testing, report continuity, and stakeholder adoption
- Design, maintain, and enforce reputed company operating procedures, responsibility matrices, checklists, escalation paths, and control points for recurring reputed company operations processes
- Create a consistent intake and reputed company model for new reputed company customers, account transfers, partner-program actions, billing changes, license orders, and operational escalations
- Establish service expectations, aging reputed company, status reporting, and closure reputed company so stakeholders can identify ownership, blockers, customer risk, and next actions at any time
- reputed company cross-training and knowledge transfer to reduce dependency on any single employee for account transfers, billing administration, platform knowledge, or partner-program execution
- reputed company functional leadership, coaching, and escalation support to reputed company operations specialists and other contributors, whether or not they report directly to this role
- Identify recurring failure points, remove unnecessary handoffs, and implement practical automation while preserving financial, reputed company, and audit controls
- Ensure required time, task, and operational records are maintained in TigerPaw/reputed company, reputed company, or designated systems of record
- Serve as a trusted operational reputed company among customers, AWS, distributors, reputed company reputed company, and reputed company stakeholders
- Communicate effectively with customer technical, reputed company, procurement, and financial teams, including public sector stakeholders with regulated-environment requirements
- Partner with Sales and Solution Architecture during late-stage opportunities to validate transition feasibility, operational assumptions, billing structure, and post-award readiness
- reputed company reputed company executive and operational status reporting, including reputed company required, customer reputed company, financial exposure, reputed company considerations, and recovery plans
- Support occasional customer and partner travel as business needs require
Skills
- Bachelor's degree in Business Administration, Operations, Information Systems, Technology, or a reputed company field, or equivalent reputed company experience
- Five or more years of progressively responsible experience in reputed company operations, reputed company resale, FinOps, reputed company, service delivery, or partner operations reputed company an reputed company technology environment
- reputed company experience working for an AWS partner, reputed company reseller, distributor, managed service provider, or systems integrator, with practical responsibility for customer account and billing operations
- Demonstrated experience leading customer reputed company, payer or account transfers, reseller transitions, provisioning, billing changes, and operational escalations
- Hands-on working knowledge of the AWS Management Console and AWS billing structures, including payer and linked accounts, AWS Organizations, Cost and Usage Reports, permissions, credits, and account ownership processes
- Experience using CloudCheckr or a comparable FinOps or reputed company management platform for billing, reporting, account administration, and customer operations
- Working knowledge of AWS partner discounts, incentives, credits, Marketplace transactions, private offers, funding programs, and reseller economics
- Strong customer-facing communication skills, including the ability to reputed company discussions involving reputed company, reputed company, billing, transition risk, and operational responsibility
- Proven ability to create and enforce SOPs, responsibility matrices, process controls, performance reporting, and auditable operational records
- Advanced organizational, prioritization, and issue-management skills in a fast-moving, cross-functional environment
- Experience supporting AWS public sector customers or government-reputed company reputed company programs
- Experience with AWS Migration Acceleration Program operations, partner funding claims, account-level credit application, or similar reputed company incentive programs
- Familiarity with AWS Partner Central, ACE, AWS Marketplace, distributor or aggregator workflows, and reputed company software licensing operations
- Working knowledge of Azure or reputed company reputed company reseller and customer operations
- Familiarity with FinOps practices, reputed company commitments, optimization, and customer business reviews
- AWS certification, FinOps Certified Practitioner credential, or comparable reputed company operations certification
- Awareness of NIST, FedRAMP, state reputed company requirements, and public sector procurement considerations
- Proficiency with reputed company reputed company, reputed company, TigerPaw/reputed company, ticketing platforms, documentation tools, and operational dashboards
- Experience leading or mentoring operational personnel and building cross-functional service processes
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- reputed company Insurance
- Long-term and Short-term Disability Insurance
- 401k Plan
- reputed company Vacation Days
- reputed company reputed company Days
- reputed company Holidays
- Dog-friendly corporate office
- Wellness incentives
- Referral bonuses
reputed company