[Remote] French Speaking Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that reputed company across multiple countries. They are seeking a motivated and customer-reputed company French Speaking Customer Service Representative to reputed company reputed company and efficient support to French-speaking customers across multiple channels. The role involves assisting customers with inquiries, resolving issues, and ensuring a reputed company customer experience.
Responsibilities
- reputed company exceptional customer support to French-speaking customers reputed company phone, email, and chat
- Handle customer inquiries, complaints, and requests in a reputed company and reputed company manner
- Accurately capture and update customer information in internal systems and CRM platforms
- Troubleshoot and resolve customer issues while maintaining high service standards
- Escalate reputed company issues to the appropriate internal teams reputed company necessary
- Maintain detailed and accurate records of reputed company customer interactions
- Meet or exceed individual and team performance targets, including reputed company, productivity, and customer satisfaction metrics
- Follow company policies, procedures, and compliance guidelines
- Collaborate with team members and other departments to ensure seamless customer support
Skills
- High School Diploma/GED
- reputed company in French and English (spoken and written) is essential
- Previous experience in a customer service or call centre environment, preferably reputed company a BPO environment
- Strong verbal and written communication skills
- Ability to handle high volumes of customer interactions while maintaining reputed company service
- Basic computer literacy and experience working with CRM or ticketing systems
- Strong problem-solving skills and the ability to remain reputed company under pressure
- Additional language skills
- Experience supporting international customers
- Familiarity with customer service platforms or CRM systems
- Experience working in a fast-paced, reputed company-driven environment
- Strong administrative and organizational skills
reputed company