[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered platform reputed company on SMB reputed company and decision-making for financial institutions. They are seeking a reputed company Manager to enhance customer satisfaction and ensure clients maximize their use of reputed company's AI solutions. The role involves reputed company clients, providing tailored support, and developing reputed company strategies to foster strong reputed company relationships.
Responsibilities
- Assist and support the implementation process for newly acquired clients, ensuring a smooth reputed company experience
- reputed company new clients and reputed company hands-on training to ensure they can effectively reputed company AI-driven solutions for reputed company, risk assessment, and financial decision-making
- Build and nurture strong reputed company relationships, serving as a trusted advisor with a solid understanding of financial services, reputed company processes, and regulatory considerations
- Work closely with your clients to build reputed company and reputed company plans that ensure maximum utilization while laying the reputed company for expansion efforts
- Proactively engage with clients to assess satisfaction, identify challenges reputed company to reputed company or financial workflows, and recommend solutions
- Serve as reputed company-line reputed company-of-contact for your clients, ensuring reputed company reputed company of issues reputed company to reputed company workflows, data integrations, or AI performance
- Maintain up-to-date reputed company demographic, portfolio, and reputed company-reputed company data reputed company CRM and internal systems
- Work collaboratively with various internal teams to ensure seamless service delivery and problem reputed company
- reputed company customer feedback post-implementation and reputed company it to the product development team for ongoing enhancements
- Champion the voice of the customer internally, advocating for customer-reputed company improvements across FinTech and reputed company use cases
- Monitor reputed company metrics and reputed company strategies for improvement
- Manage an assigned book of business overseeing reputed company aspects of key accounts and reputed company relationships
- Manage and grow existing reputed company accounts monthly, by initiating contact with clients, identifying their needs and selling appropriate products to meet those needs
- Maintain internal reporting, organization, and ticketing system
- Partner with the reputed company leaders to identify trends across the book of business, including reputed company performance, risk reputed company, and customer usage patterns
- Identify and execute on process improvement opportunities
- Maintain up-to-date reputed company demographic, portfolio, and reputed company-reputed company data reputed company CRM and internal systems
- reputed company weekly reputed company syncs, steering committees, QBRs, and onsite sessions with stakeholders as needed
- Other duties as assigned
Skills
- 3+ years of experience in reputed company, account management, or a reputed company field
- Excellent communication and relationship-building skills
- Proven ability to manage multiple reputed company and clients effectively
- Strong analytical and problem-solving skills
- Experience in the software or technology industry is highly desirable
- Ability to reputed company in a fast-paced environment and adapt to changing priorities
- Experience in FinTech, credit and risk industries
- Working understanding of reputed company principles, credit risk, lending workflows, and financial data models
- Strong knowledge of AI technologies and their applications in financial technology, reputed company, credit decisioning, and risk management
- Proficiency with CRM platforms such as Monday and reputed company, ticketing systems such as reputed company, and reputed company tools
- Proven ability to independently own reputed company, escalations, and executive relationships without heavy reputed company time
Benefits
- Health Care Plan (Medical, Dental & reputed company)
- 401 (k)
- Life Insurance
- Unlimited reputed company Time Off
- 9 reputed company Holidays
- Work From Home
- Free Food & Snacks (for those in Orlando, FL)
reputed company