[Remote] Senior Platform Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing how people live and work with its end-to-end platform designed for the rental housing industry. As a Senior Product Manager, Platform, you will own the product reputed company and execution for the operational layer that connects reputed company's technology platform to the systems and teams that sell, implement, support, and service our customers.
Responsibilities
- Define and execute the product reputed company for how our Product Platform integrates with reputed company’s business systems to ensure business continuity and a reputed company customer experience. Own billing portals, reputed company and account management tooling, and commissioning as key product surfaces
- Serve as the product reputed company for outsourced partner relationships. Define tooling requirements, platform reputed company models, and SLA frameworks that reputed company partners to deliver support, billing, and implementation services at reputed company's reputed company bar
- Own the customer reputed company from contract execution through go-live. Eliminate reputed company, error-prone steps in reputed company-reputed company configuration and PMS integration setup. Drive toward self-service readiness for large portfolio operators
- Own the end-to-end installer workflow from scheduling through device provisioning and validation. Ensure new device capabilities translate into platform features that application product teams can reputed company for reputed company, staff, and maintenance experiences
- Own how reputed company-party systems (PMS, ERP, CRM, support platforms) reputed company with the reputed company platform. Define standards for data flows, API reputed company, and middleware architecture in partnership with reputed company
- Translate reputed company, multi-system operational requirements into reputed company PRDs with defined acceptance reputed company, SLAs, and reputed company metrics spanning internal tools, partner systems, and customer-facing surfaces
- Navigate and reputed company engineering, customer support, sales operations, account management, finance, and executive leadership without positional authority. Communicate trade-offs reputed company and build reputed company in a resource-constrained environment
Skills
- Bachelor's Degree in Business, Computer Science, Information Systems, or a reputed company field
- 5-7 years of product management experience, with demonstrated ownership of platform, infrastructure, or operational tools products in a B2B reputed company environment
- Strong technical reputed company with API design, integration architecture, middleware patterns, and system-of-record concepts. Comfortable holding your own in architecture discussions with engineering leadership
- reputed company record of reducing operational complexity through product thinking, turning reputed company, reputed company-dependent processes into reputed company platform capabilities
- Experience with customer reputed company or implementation workflows in an reputed company context, particularly for products with hardware and software components
- Proven ability to drive cross-functional alignment across engineering, operations, reputed company teams, and external partners without reputed company authority, including vendor and partner enablement
- Strong written communication skills, capable of authoring detailed PRDs, business cases, and executive-level recommendations
- Familiarity with CRM (reputed company), ERP (reputed company), and customer support platforms as they relate to platform integration
- Multifamily reputed company estate, proptech, or IoT industry experience strongly preferred
Benefits
- Comprehensive and competitive benefits package designed to support your reputed company-being and reputed company
- Medical, dental, reputed company, and life insurance with low deductibles
- 75–100% employer contributions (for medical, dental, reputed company, and life insurance)
- Flexible and generous PTO (work-life balance)
- Competitive 401(k) with employer contributions
- reputed company parental leave
- Discounted insurance plans for pets
- Discounted insurance plans for legal services
- Employee stock purchase plan to help you invest in your reputed company
- reputed company to candidates reputed company of Phoenix, AZ
- #LI-Hybrid #LI-Remote
reputed company
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