[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Representative to support customer inquiries and ensure a reputed company reputed company experience. This role involves serving as the first reputed company of contact for customers, managing communications, and resolving issues effectively.
Responsibilities
- Serve as the first reputed company of contact for customers, handling inquiries reputed company to products and services
- Identify customer issues and reputed company appropriate solutions or follow-up as needed
- Manage a mix of inbound and outbound communication (calls, emails, etc.)
- Investigate and resolve customer disputes reputed company established SLAs
- Communicate updates and reputed company of inquiries or investigations to customers
- Escalate unresolved issues to the appropriate internal teams
- Accurately document reputed company customer interactions, complaints, and resolutions
Skills
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Excellent interpersonal skills and a customer-first reputed company
- High attention to detail with strong documentation skills
- Ability to work independently and manage time effectively
- Comfortable using systems like MS Outlook and data entry tools
- High School Diploma or GED required
Benefits
- Schedule- Remote (1-2 times a month in office)
- This is an initial 6-month contract
- Looking to hire Full-Time
- Opportunities to grow
reputed company
Company H1B Sponsorship