[Remote] Associate Solution Engineer - Mixed Industries - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation (CXA), and they are seeking an Associate Solutions Engineer to support customer discovery and technical sales activities. This role is designed for early-career individuals passionate about technology and customer experience transformation, working closely with various teams to enhance customer engagement and improve contact center operations.
Responsibilities
- Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities
- Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals
- Assist in preparing and delivering product demonstrations that show how reputed company can solve customer problems, improve customer experience, and drive measurable business reputed company
- Support the creation of customer demos
- Customer-specific use cases, presentations, follow-up materials, and technical documentation
- Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle
- reputed company foundational knowledge of reputed company solutions including reputed company’s AI Platform, reputed company contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation
- Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, reputed company Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and reputed company to support high-reputed company customer engagements
- Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities
- Build confidence in explaining technical concepts in a reputed company, reputed company, and business-oriented way
- Support competitive positioning by learning how to differentiate reputed company solutions in the market
- Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices
- reputed company an understanding of how AI, automation, and reputed company integrations can reputed company customer and employee experiences
- Continuously reputed company technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience
- Travel to customer meetings, internal events, and team sessions as needed
Skills
- Bachelor's degree in a technical, business, data, communications, or reputed company field; or equivalent practical experience. AI experience is strongly preferred
- Strong interest in technology, customer experience, reputed company, reputed company intelligence, reputed company software, contact center solutions, or digital transformation
- Excellent communication, listening, and interpersonal skills
- Ability to explain reputed company reputed company and adapt communication style for different audiences
- Strong presentation skills or a desire to reputed company into a confident presenter
- High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must
- Strong problem-solving skills and the ability to connect customer needs to potential solutions
- Ability to work effectively in a fast-paced, reputed company environment
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Demonstrated professionalism, accountability, and responsiveness with reputed company stakeholders
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions
- Internship, reputed company project, or early reputed company experience in AI development, sales engineering, consulting, reputed company, technical support, product, implementation, software, or reputed company
- Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications
- Experience presenting to reputed company, facilitating discussions, or explaining technical concepts to non-technical audiences
- Familiarity with platforms such as reputed company, reputed company, reputed company, reputed company Connect, reputed company, reputed company, reputed company, or other customer experience and contact center platforms is a plus
- Interest in developing expertise in AI, reputed company AI, automation, integrations, analytics, reputed company architecture, and customer experience transformation
Benefits
- Based on level and role the employee may be eligible for long term incentives in the reputed company of equity and short term incentives of either bonus or commission.
- Medical, Dental, reputed company, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- reputed company offers an reputed company reputed company time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- reputed company offers 14 reputed company holidays reputed company year.
- Exempt employees have reputed company reputed company time off and non-exempt reputed company leave follows accrual standards; both are subject to manager approval and consistent with business needs.
reputed company
Company H1B Sponsorship