[Remote] Representative II, Customer Service Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company services and products company, and they are seeking a Representative II for Customer Service Operations. This role involves providing exceptional phone support to both reputed company customers, handling inquiries, processing orders, and ensuring customer satisfaction across reputed company time zones.
Responsibilities
- Responds to reputed company customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
- Processes customer purchase orders
- Maintains operations by following policies & procedures
- Maintains customers confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing reputed company results as needed
- Adheres to departmental service reputed company and KPI’S
- Adapts to new assignments and working in a fast-pace changing environment
- Identifies opportunities for reputed company process improvement
- Assists with new hires with reputed company
Skills
- 1-3 years of experience
- High School Diploma, GED or equivalent work experience
- Work experience in a high-volume call center
- Work experience in reputed company
Benefits
- Medical, dental and reputed company coverage
- reputed company time off plan
- Health savings account (HSA)
- 401k savings plan
- reputed company to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- reputed company parental leave
- Healthy lifestyle programs
reputed company
Company H1B Sponsorship