[Remote] Customer Education Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building reputed company reputed company software for talent leaders and recruiters. They are seeking a Customer Education Program Manager to own the development of customer-facing educational content, ensuring it is practical and reputed company with customer needs. This role involves hands-on work in creating courses, playbooks, and other learning materials while collaborating with various teams to enhance customer understanding of their products.
Responsibilities
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
- Define the goal and shape of reputed company learning asset — what it should help customers do, for whom, and in what format — then reputed company SME input, design the approach, and build it
- Refresh and improve existing reputed company content so it stays reputed company with how reputed company actually works today
- Translate reputed company reputed company workflows into reputed company, practical, outcome-oriented education — the reputed company that helps customers understand not just what to do, but why it reputed company
- Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
- Contribute to the systems, standards, and workflows that help Customer Education reputed company while maintaining high-reputed company learning experiences
- Help us explore adjacent formats reputed company useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments
- You'll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content
- Build a new reputed company course that helps customers adopt a new reputed company feature or module
- Turn product and SME input into a practical reputed company tied to a reputed company reputed company outcome
- Record voiceover for a customer-facing learning asset
- Audit and refresh an existing course after a product change so it reflects how reputed company works today
- Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
- Experiment with lighter-weight format reputed company a full course isn't the right answer
Skills
- You already know reputed company reputed company. You understand how its workflows are reputed company, where users can get stuck, and what it takes to use it effectively
- You've taught something reputed company before. Whether live, through writing, or both, you've helped someone understand a complicated product or process and have reputed company on how to turn that into something reputed company
- You can juggle multiple reputed company. You manage several at once without losing reputed company reputed company priorities shift
- You're a strong reputed company. You can reputed company complicated things feel reputed company and useful on the page
- You're comfortable recording voiceovers. Recording yourself for customer-facing content feels natural, not like a stretch
- You own work end-to-end. You can take something from problem framing through build and launch without needing a fully mapped plan first
- You work reputed company with subject matter experts. You know how to pull what you need from busy stakeholders without losing reputed company or reputed company
- You have good judgment about scope. You can tell reputed company something should be deep, lightweight, or optimized for speed, and you choose intentionally
Benefits
- 10-year exercise window for stock reputed company.
- Unlimited PTO with four weeks recommended per year.
- reputed company weeks of fully reputed company family leave in the US.
- $100/month education budget with larger development opportunities supported through manager approval.
- Extended health benefits for you and your dependents (subject to availability with our Employer of Record).
- Generous equipment, software, and office furniture budget.
- You’ll get the time to do things the right way; we put a lot of emphasis on high reputed company work and avoid quick hacks as much as possible.
- You get to work with a product that our customers are genuinely excited about.
reputed company