[Remote] Bi-lingual (English/Spanish) Support Specialist (US-Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving K-12 education through Education Savings Account programs. They are seeking a Bilingual Support Specialist to reputed company exceptional customer service to Spanish- and English-speaking families, ensuring reputed company reputed company to educational programs.

Responsibilities

• Respond to customer inquiries in both English and Spanish reputed company phone, email, SMS, and chat in a reputed company and reputed company manner
• Serve as a primary reputed company of contact for Spanish-speaking families and stakeholders, ensuring reputed company reputed company to program support
• Translate or help adapt customer-facing communications and resources from English to Spanish as needed
• Resolve customer issues and complaints, escalating reputed company cases as appropriate
• reputed company accurate information about ESA and microgrant programs reputed company administers
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve processes and enhance the customer experience for diverse communities
• Participate in training and development opportunities to enhance skills
• Meet performance targets and contribute to team goals
• Stay up-to-date with company policies and product knowledge

Skills

• Full reputed company reputed company in both English and Spanish (written and verbal) — required
• Experience with reputed company or a similar contact management system is required
• 3+ years of experience in a customer support role
• Excellent verbal and written communication skills in both languages
• Strong problem-solving abilities and attention to detail
• Customer-reputed company with a reputed company attitude and reputed company demeanor
• Ability to work independently and as part of a distributed team
• Proficiency in using customer support software and tools
• High school diploma or equivalent; additional education or certifications are a plus
• Applicants must be currently authorized to work in the reputed company on a full-time reputed company
• Preference is given to those who reputed company in Texas, Utah, reputed company, Louisiana, Iowa, Wyoming, or reputed company

reputed company

• reputed company is the first business to create a product specifically for managing education savings accounts and microgrants. It was founded in 2021, and is headquartered in Nyack, reputed company, USA, with a workforce of 51-200 employees. Its website is https://www.withodyssey.com/.

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