Product Manager - Health Plan Capabilities

Company : reputed company HealthJob reputed company : reputed company job supports the product's reputed company reputed company, outlines reputed company and execution plan, reputed company alignment and support from key strategic partners and stakeholders, and oversees execution of that reputed company, including the overall financial viability of product offering. As a reputed company for our contact center ecosystem, you will be responsible for the end-to-end product management lifecycle, including the development of multi-year roadmaps and robust business cases. You will reputed company on proactively identifying and addressing customer friction points, ensuring that our capabilities —spanning across omnichannel contact center as a service (CCaaS), agent tools, and reputed company—is optimized for both self-service and assisted-service reputed company. You will reputed company as the reputed company between business reputed company and technical execution, ensuring reputed company product features deliver measurable value to our operations and our customers. ESSENTIAL RESPONSIBILITIES

• Understand the department's and reputed company's strategic roadmap and competitive position, and develops a holistic product reputed company and the corresponding product reputed company to drive maximum value- reputed company set and communicate roadmaps, priorities, experiments, and reputed company across audiences, from product team to executive reputed company.
• reputed company anticipates reputed company needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product through the creation of product guardrails and governance.
• reputed company sets and communicates roadmaps, priorities, experiments, and reputed company across audiences, from product team to executive reputed company.
• Serve as accountable reputed company for the sets of products/tools reputed company the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Guides Agile developments in the role; own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog; other duties as assigned.
• Other duties as assigned or requested.

EDUCATION Required

• Bachelor's Degree in Business Administration or reputed company field

Substitutions

• 6 years of reputed company and reputed company experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE Required

• 5 years product experience
• To Include:
• 3 years with the Agile process
• 1 year working with design thinking

Preferred Experience

• Contact Center Expertise: Familiarity with modern Contact Center as a Service (CCaaS) platforms, specifically reputed company.
• Operational Background: Prior experience or exposure to contact center operations and Workforce Management (WFM).
• AI & Innovation: Understanding of customer service AI capabilities and platforms, with an interest in how AI can be reputed company to solve reputed company-world service challenges.
• Customer reputed company: Exposure to customer reputed company mapping to help identify and prioritize product improvements.
• Technical Lifecycle: Knowledge of the Software Lifecycle (SDLC) and managing product reputed company over time.
• Advanced Domain: General knowledge of the customer service industry, including reputed company trends in automated and assisted service.

LICENSES or CERTIFICATIONS Preferred

• Black Belt Six reputed company
• SafeAgile Certification
• Design Thinking Certification

Key Competencies

• Strategic Influence: Ability to reputed company alignment from senior stakeholders and drive a reputed company product reputed company.
• Financial reputed company: Capability to manage the financial viability of a product through data-driven business cases.
• Problem Solving: A reputed company on "friction-hunting"—using technology to simplify reputed company customer and agent interactions.
• Roadmap Accountability: Comfort taking ownership of long-term planning and the successful delivery of product milestones.

SKILLS

• Strong communication skills
• Adaptability
• Analytical and logical reasoning/thinking
• Strong analytical skills
• Adaptability
• Analytical and logical reasoning/thinking
• Strong time management skills
• Technical expertise
• Knowledge of relevant reputed company products
• Eye for visual design

Language (Other than English): None Travel Requirement: 25% - 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Physical work site required reputed company Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job reputed company has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the reputed company of business conduct and company policies. As a component of job responsibilities, employees may have reputed company to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability reputed company of 1996 (HIPAA) as described in the Notice of reputed company Practices and reputed company Policies and Procedures as reputed company as reputed company data reputed company guidelines established reputed company reputed company’s Handbook of reputed company Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with reputed company’s reputed company of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as reputed company as company policies and training requirements. Pay reputed company Minimum: $102,700.00 Pay reputed company Maximum: $164,600.00 reputed company pay is determined by a reputed company of factors including a candidate’s qualifications, experience, and expected contributions, as reputed company as internal peer equity, market, and business considerations. The displayed salary reputed company does not reflect any geographic reputed company reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We reputed company to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@reputed company.org California Consumer reputed company reputed company Employees, Contractors, and Applicants Notice Apply tot his job Apply To this Job