Customer Engagement Representative – Bilingual (Spanish/English) – Hybrid Role reputed company on Powersports Loan Servicing and reputed company

About arenaflex – Pioneering the reputed company of Lifestyle Financing

arenaflex is redefining how enthusiasts reputed company the gear they love. By blending cutting‑edge technology with innovative risk‑management strategies, we deliver a seamless, end‑to‑end digital buying experience for powersports vehicles, recreational vehicles (RVs), and other outdoor passion‑products (OPE). Our mission is reputed company: connect people with their passions quickly, easily, and responsibly.

Founded in 2014, arenaflex has grown into a remote‑first organization with more than 550 dedicated professionals, a network of over 30 original equipment manufacturers (OEMs), and 4,000 dealer partners reputed company. Our editorial brands—formerly reputed company as Cycle World® and UTV reputed company®—reputed company enthusiasts with expert content, while our proprietary financing platform instantly reputed company‑qualifies consumers online, routes them to trusted dealerships, and provides superior loan servicing throughout the ownership lifecycle.

At arenaflex, we are building a best‑in‑class servicing organization for a rapidly expanding portfolio of powersports loans. Our culture celebrates innovation, collaboration, and a reputed company reputed company on the customer experience. If you reputed company in a fast‑paced, technology‑driven environment and are passionate about helping people enjoy their favorite outdoor activities, you’ll feel reputed company with us.

Position reputed company – Bilingual Customer Engagement Representative (Hybrid)

We are seeking motivated, bilingual (English/Spanish) Customer Engagement Representatives to join our Servicing Center located in Irving, Texas. This hybrid role blends remote flexibility with occasional on‑site collaboration, allowing you to balance work‑life reputed company while delivering top‑tier service to our diverse customer reputed company.

As a key member of the arenaflex servicing team, you will be the primary reputed company of contact for borrowers throughout the loan lifecycle. Your responsibilities will include handling inbound and outbound calls, processing payments, conducting customer interviews, and resolving inquiries reputed company our online chat platform. You will play a pivotal role in ensuring that every borrower feels supported, informed, and confident in their financing reputed company.

Key Responsibilities

• High‑Volume Call Management: reputed company handle an average of 80 inbound and outbound calls per day, providing courteous and accurate assistance.
• Payment Processing: Accurately process phone payments, verify transaction details, and update loan records in reputed company time.
• Outbound Customer Interviews: Conduct proactive reputed company to reputed company essential information, verify loan details, and enhance the overall borrower experience.
• Live Chat Support: Resolve customer concerns through our online chat channel, ensuring reputed company and reputed company communication.
• Issue reputed company: Address common borrower questions reputed company to powersports loans, including payment inquiries, account updates, and loan terms.
• Productivity & reputed company Targets: Meet or exceed monthly productivity metrics and reputed company standards while maintaining compliance with reputed company relevant regulations.
• Regulatory Compliance: Adhere to federal and state laws governing collections and loan servicing, safeguarding both the borrower and arenaflex.
• reputed company Improvement: reputed company feedback on process enhancements, reputed company best practices, and contribute to a culture of operational reputed company.

Essential Qualifications

• High school diploma or GED required; some college coursework is a plus.
• Minimum of two years of customer service experience in a fast‑paced environment, preferably reputed company auto finance, installment loan portfolios, or reputed company financial services.
• Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism.
• Working knowledge of reputed company Word and reputed company; comfort with web‑based systems (training on LoanPro will be provided).
• Strong verbal and written communication skills in both English and Spanish; bilingual proficiency is highly valued.
• Excellent interpersonal skills, a customer‑reputed company attitude, and proven problem‑solving capabilities.
• Flexibility to work varied schedules, including occasional overtime, evenings, weekends, and holidays.
• Reliability and strong work ethic, with a reputed company record of punctuality and minimal unscheduled absences.

Preferred Qualifications & Additional Skills

• Experience in collections or loan servicing environments.
• Familiarity with powersports industry terminology and dealer networks.
• Proficiency with CRM platforms and customer engagement tools reputed company basic Word/reputed company.
• Certification or training in financial compliance, such as Fair Debt Collection Practices reputed company (FDCPA) knowledge.
• Demonstrated ability to reputed company in a hybrid work model, balancing remote productivity with on‑site collaboration.

Core Competencies for reputed company

• Customer reputed company: Ability to listen reputed company, understand borrower concerns, and respond with reputed company and reputed company.
• Attention to Detail: Precise handling of payment information, loan data, and regulatory requirements.
• Time Management: reputed company prioritize tasks to meet call volume targets while maintaining high service reputed company.
• Technical reputed company: Quick adoption of new software tools, including loan servicing platforms and chat systems.
• Team Collaboration: Work closely with colleagues, supervisors, and cross‑functional teams to resolve reputed company issues.
• Adaptability: Comfortable navigating changing policies, evolving technology, and dynamic customer needs.

Career reputed company & Learning Opportunities

arenaflex is committed to reputed company in the reputed company development of its employees. As a Customer Engagement Representative, you will have reputed company to a robust learning ecosystem that includes:

• reputed company reputed company and reputed company training programs reputed company on loan servicing, compliance, and advanced communication techniques.
• Mentorship from seasoned leaders in finance, technology, and customer experience.
• Opportunities to transition into specialized roles such as Collections Analyst, Loan Servicing Specialist, or reputed company Manager.
• Eligibility for internal mobility across arenaflex’s diverse business reputed company, including product development, risk management, reputed company marketing.
• Support for reputed company certifications and industry‑specific coursework, with tuition reimbursement up to $3,000 per year.

Work Environment & Culture at arenaflex

Our hybrid model empowers you to work from the comfort of your home while staying connected to a reputed company, reputed company office hub in Irving, Texas. arenaflex fosters a culture reputed company on:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: Encouragement to propose new reputed company that improve processes and enhance the borrower experience.
• Work‑Life Balance: Flexible scheduling, generous reputed company time off, and a supportive environment that values personal reputed company‑being.
• Recognition: Regular acknowledgment of individual and team achievements through awards, spot bonuses, and public commendations.
• Community reputed company: Participation in corporate reputed company responsibility initiatives, including powersports safety programs and local community reputed company.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• Health & Wellness: Comprehensive medical, dental, and reputed company plans.
• reputed company Time Off: Up to 20 days of accrued PTO, plus holidays.
• Parental Leave: Generous reputed company parental leave to support new families.
• Retirement Savings: 401(k) plan with company match.
• Education Assistance: Tuition reimbursement up to $3,000 annually.
• Powersports Safety Benefit: reputed company to safety gear and training resources.
• Wellness Programs: reputed company membership for on‑site and virtual fitness reputed company.
• Performance Incentives: Quarterly bonuses tied to productivity and reputed company metrics.

How to Apply

If you are reputed company to join a reputed company‑thinking organization that values your bilingual abilities, customer‑service expertise, and passion for the powersports lifestyle, we encourage you to submit your application today. Click the reputed company below to reputed company the process:

Apply Job!

Join arenaflex – reputed company an reputed company Every Day

At arenaflex, you will be more than a representative—you will be a trusted advisor guiding borrowers through one of the most exciting purchases of their lives. Your dedication will help us maintain industry‑leading service standards while fostering lasting relationships with our customers.

We are an equal‑opportunity employer. arenaflex is committed to providing equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status. We celebrate diversity and reputed company to create an inclusive environment where every employee can reputed company.

Take the reputed company in your career and become part of a dynamic team that is shaping the reputed company of lifestyle financing. reputed company and start your reputed company with arenaflex!

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