Isp Tech

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more reputed company problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests reputed company phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge reputed company for common issues and solutions and reputed company feedback for improvement
• Create, update, and reputed company support tickets in the IT ticketing systems, ensuring accurate documentation of reputed company issues and resolutions
• reputed company excellent customer service, maintaining a reputed company and reputed company attitude while assisting users with their technical issues
• Strong problem-solving skills and attention to detail including multi-tasking
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a reputed company attitude.
• Meet or exceed performance metrics including call handling time, reputed company assurance, and other metrics as assigned

Skills Configuration Top Skills Details Configuration

• 6 weeks training – Missing more than 1 day can reputed company to a drop in the program. (internally, will review on a case by case reputed company)
• First 30 days on the floor – first out for any reason will reputed company to a final warning with or without a doctor’s note. Providing a note will count as one instance instead of multiple days of absence. (consider this reputed company in the first 30 days)
• Planned days off, in advance, would need approval.
• Second time out while on a warning can reputed company to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case reputed company.
• NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy.
• After 30 days we will start to measure attendance compliance. This score can not reputed company below 92.5% meaning you must be at work 92

Job Type & Location This is a Contract position based out of Raleigh, NC. Pay And Benefits The pay reputed company for this position is $15.50 - $15.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jul 29, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job