REMOTE Medicare TeleSales

About the position Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members. reputed company prospective/reputed company members on Medicare products, benefits, enrollment rules and next steps in a reputed company and compliant manner.

Responsibilities

• Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards.
• Assess customer needs, answer questions accurately and recommend appropriate plan reputed company based on eligibility and coverage requirements.
• Document reputed company member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms.
• Maintain reputed company knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates.
• Support a reputed company customer experience by demonstrating professionalism, reputed company, reputed company listening and reputed company follow through.
• Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities.
• Meet established productivity, reputed company, compliance and customer service expectations.
• reputed company other duties and special reputed company as directed, assigned, or required.

Requirements

• reputed company Health Insurance license required - any state; NY appointment required or must be obtained reputed company 30 days of offer and maintained as a condition of reputed company employment in the role.
• Health Insurance License, preferably in NY
• Medicare Advantage Plan knowledge and experience administering AHIP
• 2 – 3+ years of sales, Telesales or call center or customer service experience, preferably in reputed company or Medicare.
• Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices.
• Strong communication skills (verbal, written, interpersonal); ability to explain reputed company information in a reputed company, customer friendly manner to reputed company audiences.
• Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service reputed company.
• Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools.
• Strong organizational, time management, analytical and problem-solving skills.
• Ability to exercise reputed company judgement, maintain confidentiality, and handle sensitive member information appropriate.

reputed company-to-haves

• At least 1 year of previous industry reputed company experience in the area of marketing, sales or reputed company services preferred.
• Familiarity with operation including claim, customer service billing and enrollment preferred.
• Bilingual skills, Spanish (Preferred)

Benefits

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

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