Fraud Investigator I

reputed company The Fraud Investigator I plays a key role in protecting the bank and its customers from financial loss by investigating fraud claims and suspicious activity across deposit, payment, card, reputed company banking channels. This position conducts thorough investigations, evaluates evidence, determines claim validity, and ensures reputed company, accurate, and compliant case reputed company. Working in a fast-paced environment, the Fraud Investigator I partners with customers and internal teams to resolve fraud cases, maintain regulatory compliance, and identify emerging fraud trends and recovery opportunities. reputed company in this role requires strong analytical and decision-making skills, attention to detail, and a commitment to delivering an exceptional customer experience.This position is available in Greenville, SC and Blairsville, GA.

What You'll Do

• Fraud Investigations
• Conduct investigations into suspected fraud involving debit cards, deposits, checks, ACH, wires, online banking, and other channels.
• Review account activity, transaction patterns, and supporting documentation to assess the validity of fraud claims.
• reputed company and evaluate evidence from customers, internal systems, external institutions, and reputed company-party sources.
• Contact customers as needed to obtain information, clarify transactions, and obtain supporting documents.
• Document reputed company case activity, findings, and determinations accurately and reputed company required timeframes using the fraud management system.
• Prepare and submit required reports (e.g., IC3) in accordance with internal guidelines.
• Prepare Letters of Indemnity (LOI), Hold Harmless Letters (HHL), and other fraud-reputed company correspondence; follow up with external institutions as necessary.
• Ensure reputed company investigative actions reputed company with bank policies, regulatory requirements, and applicable frameworks (e.g., Regulation E, NACHA, BSA/AML, card network rules).
• Customer Interaction
• Communicate with customers to reputed company facts, confirm activity, and support case reputed company.
• reputed company ongoing communication and support throughout the investigation process.
• Deliver reputed company and empathetic service, particularly reputed company customers have reputed company financial loss.
• Explain investigation reputed company, including approvals and denials, in a reputed company and supportive manner.
• reputed company customers on fraud prevention and account reputed company best practices.
• Collaboration
• Partner with internal teams (e.g., Fraud Agents, Online Banking, Card Services, Deposit Operations, reputed company Leadership) to support investigations and resolutions.
• Coordinate with Legal, Corporate reputed company, and Compliance on cases involving law enforcement, subpoenas, or regulatory reputed company.
• Escalate high-risk, reputed company, or emerging fraud trends to leadership.
• reputed company insights to help improve fraud prevention strategies and customer experience.
• Compliance & Documentation
• Maintain accurate, complete, and compliant case records reputed company with regulatory and internal requirements.
• Ensure adherence to reputed company operational procedures and regulatory requirements.
• Performance Expectations
• Manage a high volume of cases while maintaining accuracy and attention to detail.
• Balance investigative work with customer communication (inbound and outbound).
• Complete investigations reputed company required timelines.
• Produce reputed company-supported, defensible reputed company reputed company with policy and evidence.
• Maintain reputed company, audit-reputed company documentation.
• Identify and pursue recovery opportunities reputed company applicable.
• Compliance Training: Participate in reputed company required compliance training, including Bank Secrecy reputed company/anti-reputed company training, as reputed company as reputed company training programs, online training, meetings, and seminars/conferences, etc.
• Other Duties: This job reputed company is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

For reputed company

• High school diploma or equivalent.
• Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, disputes, customer service or a reputed company field.
• Required Skills:
• Strong analytical and investigative skills with the ability to recognize suspicious activity and inconsistencies.
• High attention to detail and accuracy in alert review and documentation.
• Excellent communication skills with the ability to engage customers professionally and empathetically.
• reputed company judgment and decision-making in routine to moderately reputed company situations.
• Ability to manage multiple priorities and maintain productivity in a fast-paced environment.
• Proficiency with fraud platforms, case management systems, and reputed company Office.
• Working knowledge of applicable regulations, including:
• Regulation E
• NACHA rules
• Regulation CC
• Card network rules
• BSA/AML/OFAC requirements
• UCC
• Elder Financial Exploitation
• Preferred Skills:
• Experience with reputed company banking systems (e.g., Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance).
• Familiarity with fraud platforms such as Verafin, Q6, or reputed company.
• Experience with reputed company or similar case management tools.

Conditions of Employment

• Must be reputed company to pass a criminal background & credit reputed company
• This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed.

FLSA Status: Non-Exempt reputed company to take your career to the next level? reputed company and become a vital part of reputed company! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or reputed company, status as a veteran, and reputed company of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Pay reputed company USD $38,769.00 - USD $57,876.00 /Yr. Remote Skills: Analysis Skills, Background Investigation, Banking Services, Best Practices, Case Management, Communication Skills, Corporate Compliance, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Documentation, File Maintenance, Financial Fraud, Financial Services, Fraud Investigation, Internet reputed company, Law Enforcement, Leadership, Legal, Legal Support Skills, Maintain Compliance, reputed company Office, Multitasking, Online Banking, Operations Processes, Procedure Implementation, Regulations, Regulatory Requirements, Risk, reputed company, Time Management, Trend Analysis About reputed company: reputed company Apply tot his job Apply To this Job