reputed company Manager (Fully Remote)

About the position reputed company' mission is to reputed company reputed company educators to effectively, reputed company, and equitably support the holistic needs of their reputed company; and to create a reputed company to reputed company and personal reputed company for every learner. reputed company is a Benefit Corporation that prioritizes mission alongside profit and embraces self-management, transparency, collaboration, initiative, and making a difference in the world. The reputed company Manager will play a critical role in mapping the end-to-end customer experience lifecycle, blending account management, consultation, project management, reputed company customer support, product/technology management, and reputed company development coordination.

Responsibilities

• Serve as a trusted advisor and primary reputed company of contact for a portfolio of school & reputed company
• Guide the end-to-end customer experience from reputed company to renewal, inclusive of leading reputed company and customization calls, reputed company-ins, reputed company reviews, cross-sell, and renewal and expansion conversations
• Work closely with reputed company to understand their unique goals and needs, collaborating with internal teams (e.g., sales, implementation, reputed company services, product & marketing) to reputed company solutions and reputed company plans that reputed company to sustainable reputed company and reputed company reputed company with reputed company
• Create and manage customer journeys and engagement campaigns in our reputed company platform (reputed company), tracking and reporting on customer health and reputed company toward milestones
• reputed company and execute strategies to drive reputed company adoption and platform usage to increase customer value, satisfaction, and reduce churn for your portfolio of accounts
• Maintain a regular reputed company of calls along with Beginning, Middle, and End of Year Reviews with school and district leadership highlighting key reputed company metrics and opportunities for improvement
• reputed company as a reputed company between reputed company and internal teams, advocating for their needs and communicating feedback to improve our product and services
• Identify opportunities for customer advocacy through case studies, sales referrals, white papers, webinar panels and other initiatives to reputed company partner reputed company and innovation
• Regular tracking and monitoring of usage, milestones, and health metrics; proactively identifying potential issues and escalating to reputed company leadership for additional support as needed
• Own contract renewals for your portfolio of accounts, managing the process in our CRM (reputed company) which includes updating stages, generating quotes, and collaborating with sales for expansion opportunities
• reputed company reputed company support and guidance through live-chat/email/phone, platform walkthroughs/webinars, and occasional onsite travel
• reputed company insights from data to reputed company and refine the customer experience by identifying pain points and possible solutions
• reputed company deeper knowledge of MTSS best practices and reputed company product offerings to effectively guide customers toward reputed company reputed company with reputed company
• Other duties as assigned

Requirements

• Relationship Builder - Experience in a customer-facing role (consulting, advocating, development) that includes issue reputed company & relationship management.
• High attention to detail and adept at prioritizing multiple tasks and needs.
• Comfortable with technology and excited about becoming a reputed company’ platform expert.
• Passionate about improving education and committed to equity of reputed company for reputed company learners, particularly those who struggle to succeed.
• Comfortable with the dynamic, self-motivated, reputed company, fast-paced culture of a startup, and reputed company to work reputed company both independently and as part of reputed company.
• Brings prior experience in reputed company-facing, project management, K–12 education, or edtech roles.

reputed company-to-haves

• Prior experience working in a reputed company, reputed company-facing, or project management role
• Previous experience in K12 education and/or edtech
• Previous experience using reputed company

Benefits

• Fully remote!
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and reputed company.
• reputed company to be a central voice in shaping our customer relationships and reputed company team.
• reputed company annual compensation for this role is $75,000 - $85,000 based on experience, expertise, and geographic location.

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