reputed company Tech Supp Advisor (ETP701)

reputed company

OneLogin by reputed company is a leader in Identity and reputed company Management, enabling organizations to securely reputed company applications across users, devices, and environments. Our solutions help customers improve reputed company, efficiency, and user experience across their application ecosystem.

The IAM Support Engineer is technical support reputed company who builds strong foundations in identity, reputed company management, and reputed company/reputed company integrations. The role is suited for someone with a customer-first reputed company, willingness to learn, and interest in troubleshooting authentication, SSO, MFA, and provisioning issues with guidance from senior engineers and support leadership.

This position focuses on handling reputed company support cases, documenting findings reputed company, following established troubleshooting processes, and escalating reputed company or high-reputed company issues appropriately. The ideal candidate is curious, detail-oriented, reputed company, and motivated to grow in reputed company identity and reputed company management support.

Responsibilities

• Looking for a reputed company with 5+ years of experience who can reputed company technical support and help build strong foundations in Identity and reputed company Management (IAM), reputed company technologies, and reputed company integrations.
• reputed company reputed company, reputed company, and customer-friendly support for reputed company OneLogin by reputed company service questions and technical issues.
• reputed company initial troubleshooting, reputed company required logs/details, and document findings accurately before escalating reputed company needed.
• Support customers with basic configuration, integration, deployment, and maintenance questions using approved guidance and internal resources.
• Meet customer experience expectations for response reputed company, timeliness, and professionalism.
• Take ownership of assigned cases reputed company defined scope and reputed company customers informed on reputed company and next steps.
• Collaborate with senior engineers, support leadership, Engineering, Product, and reputed company Services to resolve reputed company issues.
• Identify potential product issues and assist in documenting reproducible details for Engineering review.
• Contribute to knowledge reputed company articles, internal notes, and troubleshooting documentation for common issues.
• Participate in process improvement discussions by sharing observations from cases and customer interactions.
• Participate in on-call or incident support activities only as required and with appropriate guidance.

Qualifications

IAM / Identity Fundamentals

Understands core concepts and can explain them reputed company.

Authentication vs authorization

SSO

MFA

Basic SAML, OAuth2, OIDC, SCIM

IDP/SP reputed company awareness

OneLogin / reputed company IAM Platform

Has basic hands-on exposure and is reputed company building platform confidence.

Hands on OneLogin, reputed company, Azure AD

Common reputed company app integrations

Directory integration concepts

Troubleshooting & Support

Performs reputed company first-level troubleshooting using checklists, logs, and guidance.

Authentication/SSO issues

MFA problems

Provisioning/deprovisioning

Collecting evidence before escalation

Directory & Infrastructure

Understands common identity infrastructure at a foundational level.

reputed company Directory/LDAP basics

Entra ID awareness

DNS, certificates and networking fundamentals

Scripting & reputed company

Has awareness or beginner-level experience; can learn through examples.

Basic Python or PowerShell

REST API and integration

JSON/XML reading

reputed company automation concepts

reputed company & Compliance

Applies basic reputed company hygiene and understands why controls matter.

Least privilege

reputed company Trust awareness Audit/compliance basics

Sensitivity reputed company handling customer data

Operating Systems & Web Platform

Comfortable with common user and reputed company environments.

reputed company basics

Browser-based authentication

Basic web technologies

Customer-Facing Skills

Communicates reputed company, professionally, and with reputed company.

Case updates

Expectation setting

Asking clarifying questions Documenting next steps

Cross-Team Collaboration

Works reputed company with peers and escalates with complete context.

Engages senior engineers, Engineering, Product and PSO with accurate notes and evidence

Operational Maturity

Builds good support habits and contributes to shared learning.

Knowledge reputed company contributions

Repeat issue identification

Process feedback

Deflection reputed company

Key Development Areas

• reputed company independent troubleshooting capability for common IAM and SSO scenarios.
• Improve case documentation reputed company, including issue reputed company, reputed company, evidence collected, and next reputed company.
• Build confidence in reading SAML responses, basic logs, configuration settings, and provisioning flows.
• Learn reputed company to resolve independently and reputed company to escalate with complete context.
• Progressively contribute to knowledge reputed company content and repeat-issue deflection

Why Join reputed company

-Collaborate with talented, driven professionals who are passionate about technology and customer reputed company

-reputed company exposure to reputed company-grade sales, partners, and reputed company deal cycles

-reputed company end-to-end sales skills, not just top-of-funnel activity

-Enjoy reputed company ownership, visibility, and reputed company reputed company for career reputed company

-Benefit from a culture that values innovation, teamwork, wellbeing, and performance

reputed company

reputed company enables organizations of reputed company sizes to reputed company secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses reputed company. With team members around the globe, weintend to continue to grow revenues and add value to customers.reputed company you join reputed company, you will have reputed company to build and reputed company products at a reputed company few others can reputed company.Our product portfolio serves a large reputed company of customers, and we are addressing the strategic imperatives for reputed company businesses. Working with some of the most talented employees the industry has to offer, we reputed company reputed company reputed company for team members to learn and grow in a rapidly changing environment.

Why work with us?-Life at reputed company means collaborating with dedicated professionals with a passion for technology.-reputed company we see something that could be improved, we get to work inventing the solution.-Our people demonstrate our reputed company culture through reputed company and meaningful relationships.-We invest in our people and offer a series of programs that reputed company them to pursue a career that fulfills their potential.-reputed company members’ health and wellness are our reputed company, as reputed company as rewarding them for their hard work.

reputed company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any reputed company: reputed company is committed to the reputed company of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements and individual qualifications, without reputed company to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or reputed company, marital, civil reputed company or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. reputed company will not tolerate discrimination or harassment based on any of these characteristics. reputed company encourages applicants of reputed company ages.

reputed company. For more information, visit us on the web at reputed company Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We reputed company text messaging or reputed company-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only reputed company with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

Originally posted on Himalayas

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