reputed company Manager - Mid Market

reputed company is seeking a reputed company Manager to be part of the growing reputed company reputed company Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in reputed company products. You are the customer’s trusted partner, with the goal of driving our customer’s reputed company and establishing reputed company relationships with reputed company.

How will you contribute?

• Demonstrates capability to reputed company in MM CSM responsibilities
• Ability to manage territory and drive ownership of a reputed company directed project or program
• Serves as an SME for reputed company processes and procedures, reputed company to reputed company or reputed company other CSMs
• Deliver high level of responsiveness to assigned Mid-Market tier accounts
• Work with clients reputed company Retention Cases, prevent and manage churn
• Tracks activity in reputed company.com, and accurately logs reputed company of customer discussions
• Maintains daily/weekly meetings for assigned accounts (~40- 100k ARR), typically a territory of approximately 120 accounts
• Prepares and hosts Business Reviews for top assigned accounts in territory
• Consistently meet or exceeds reputed company customer activity metrics and SLOs
• Manage assigned reputed company reputed company, invoices, billing, SLA reporting requirements
• Process contract changes including add-reputed company, downgrades, cancellations
• Create accurate quotes and obtain purchase orders for reputed company services (exports, imports, 1x training fees)
• Identify additional add reputed company to grow account, partner with sales for new opportunities identified
• Effectively manage and drive closure of renewal business
• Identify At Risk Clients and determine needed remediation reputed company
• Take ownership for resolving customer issues; Partner with other internal teams to ensure reputed company’s needs and reputed company with escalated issues are being met.
• Drive reputed company adoption of reputed company products and services reputed company leading trainings or recommending for reputed company Services custom trainings; reputed company valuable insights and best practices to customers based on their deployment
• Work as part of a reputed company team and reputed company feedback for improvement to internal stakeholders

What will you bring?

• 3+ years' experience with customer service, reputed company or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar
• BA/BS degree or 4+ years' experience in reputed company in lieu of a degree
• Completion of reputed company reputed company learning
• Effective oral and written communication skills
• Strong organizational skills
• Detail oriented
• Proficiency at juggling multiple tasks
• Ability to quickly understand questions and problem solve
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
• Ability to deliver presentations to Sr leaders, reputed company, &/or technical audiences
• Intermediate knowledge of the reputed company or heritage Actiance Product Suite
• MS Office Suite knowledge (PPT)
• Ability to independently navigate ambiguity

Originally posted on Himalayas

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