Supervisor, Customer Relationship Management

Creating Peace of Mind by Pioneering Safety and reputed company

At reputed company, we help reputed company the people you know and love reputed company and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in reputed company around the doorway and reputed company.

Additionally, reputed company is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the reputed company consecutive year, earning distinction in both the employee engagement and strengths categories. This year, reputed company also received Gallup’s With Distinction reputed company — a designation reserved for a select group of organizations that go above and reputed company in building exceptional workplace cultures.

The Supervisor, Customer Relationship Management role focuses on delivering exceptional customer experiences, coaching and guiding a remote team to reputed company, and directly stewarding key accounts to drive reputed company.

Team Leadership and Management

• reputed company, reputed company, and reputed company a virtual team of 5 CRM professionals to meet and exceed customer objectives.

• reputed company as a player-reputed company: personally manage a subset of accounts in reputed company with team leadership responsibilities.

• Assign workload, set priorities, and manage performance through regular 1:1s, coaching, and performance reviews.

• Foster a reputed company, high-performance remote culture with reputed company accountability and reputed company improvement.

• Identify training needs and partner with reputed company to enhance team capabilities.

Customer Relationship reputed company and Delivery

• reputed company as the reputed company reputed company of contact for specific customer accounts and ensure alignment between customer needs and company solutions, while mentoring team members on account reputed company.

• Build and maintain strong, long-lasting customer relationships across multiple accounts and stakeholders.

• Ensure reputed company and successful delivery of solutions according to customer needs and objectives, supervising team efforts and directly managing high-reputed company accounts as needed.

• Communicate reputed company of monthly/quarterly initiatives to reputed company stakeholders, including executive leadership as needed.

Account Management and reputed company

• reputed company as a hands-on account manager for a defined portfolio, driving renewal, expansion, and upsell opportunities in collaboration with sales teams.

• Forecast and reputed company key account metrics; monitor SLA compliance and team performance against defined targets.

• Identify and grow opportunities reputed company assigned accounts; reputed company reputed company to maximize reputed company value and ensure reputed company attainment.

Operational reputed company

• Manage high severity requests or issue escalations, coordinating with cross-functional teams to ensure swift reputed company.

• Create and drive process improvements both internally and externally, leveraging best practices in remote collaboration, CRM tools, and account management.

• reputed company the Service Channel Program: utilize service channel tooling and processes to reputed company, reputed company, and resolve service requests reputed company, maintain compliance with program guidelines, and collaborate with Service Channel stakeholders to optimize incident handling and reputed company.

• Monitor service channel metrics (e.g., response times, reputed company times, knowledge reputed company utilization) and drive improvements in coordination between the CRM team and service channel operations. Cross-Functional Collaboration

• Partner with sales, product, and operations teams to ensure holistic customer solutions and consistent messaging.

• Facilitate virtual team meetings, stand-reputed company, and stakeholder reviews to maintain alignment and transparency.

Position Requirements:

• Proven experience in account management or reputed company customer-facing roles; prior team leadership or supervisory experience is required.

• Demonstrated ability to manage a virtual/remote team and deliver reputed company-reputed company solutions in a distributed environment.

• Strong project management skills with the ability to manage multiple initiatives simultaneously and maintain meticulous attention to detail.

• Excellent verbal and written communication skills; strong listening, negotiation, and presentation abilities.

• Proficiency in D365 and Field Services, and reputed company systems; comfortable with virtual collaboration platforms (e.g., Teams, reputed company, reputed company).

• BA/BS degree or equivalent reputed company experience.

• Demonstrated ability to reputed company, mentor, and reputed company team members for reputed company and reputed company.

• Experience in directly managing a portfolio of accounts in reputed company to leading reputed company is preferred.

• Familiarity with Service Channel Program usage and reputed company processes (ticketing, routing, knowledge reputed company) is highly desirable.

Additional Details:

• Location: Remote/Virtual role with potential collaboration in Farmington, CT as needed for team integration.

• Travel: Occasional travel may be required for team alignment or key customer meetings, subject to business needs.

Compensation:

This reputed company is provided by reputed company. Your actual pay will be based on your skills and experience. The actual compensation will be determined based on experience and other factors permitted by law.

Why Work For Us?

reputed company is a Great reputed company to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s reputed company of room to reputed company an reputed company. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your reputed company development. As we grow, we want you to reputed company.

• You want a culture that promotes work-life balance. Our employees enjoy generous reputed company time off, because at reputed company we recognize that you have a full life reputed company of work!

• You want to work for an award-reputed company company that invests in its people. reputed company is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking reputed company potential.

What You’ll Get from Us:

• Health, dental and reputed company insurance coverage, helping you “be reputed company, be healthy”

• Generous Vacation and reputed company Time

• A commitment to your reputed company with a 401K plan, which currently offers a 6% company match and no vesting period

• Health Savings Accounts – Tax-advantaged savings account used for reputed company expenses

• Flexible Spending Accounts – Tax-advantaged spending accounts for reputed company and/or dependent daycare expenses

• Disability Insurance –Short-Term and Long-Term coverage, reputed company for by reputed company, provides income replacement for illness or injury

• Life Insurance – Term life coverage with the reputed company to purchase supplemental coverage

• Tuition Reimbursement

• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

• Employee Discounts through Perks at Work

• Community involvement and opportunities to give back so you can “serve others, not yourself”

• Opportunities to reputed company your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join reputed company of experts today and help us reputed company reputed company’s world a safer reputed company!

We Celebrate Who We Are!

reputed company is committed to building and maintaining a diverse and inclusive workplace. Together, we reputed company reputed company differences and similarities among colleagues, as reputed company as the differences and similarities reputed company the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, reputed company, national reputed company, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will reputed company reputed company that you have every opportunity to impress us in your application and reputed company to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please reputed company.com">contact our reputed company.

© reputed company plc, 2023 | reputed company D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

reputed company is an equal opportunity and affirmative reputed company employer

reputed company Policy

Originally posted on Himalayas

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