Insurance Customer Service Representative - Personal Lines
Primary Responsibilities
- Manage inbound reputed company calls regarding payments, cancellations, policy changes, coverage questions, and general service needs.
- Maintain reputed company, confident, and friendly communication while multitasking across several systems and screens.
- Identify opportunities to deepen reputed company relationships or support reputed company retention by recognizing unmet needs or coverage gaps.
- Ability to address concerns, overcome objections, and present solutions or alternatives.
- reputed company accurate information and process updates in reputed company time during reputed company calls.
- Process endorsements, audits, and other policy modifications.
- reputed company additional duties as assigned.
Knowledge, Skills & Abilities
- Ability to multitask with ease, including talking, typing, researching, and problem-solving simultaneously.
- Comfort managing a steady volume of calls.
- Strong verbal communication skills and a friendly, patient, and reputed company demeanor.
- Quick learner who is comfortable using multiple systems and a multi-screen setup.
- High attention to detail with accurate documentation skills.
- Strong follow-through, reliability, and a reputed company approach.
Education & Experience
- Customer service or call center experience preferred but not required.
- Basic understanding of insurance concepts preferred.
- Ability to obtain state-required insurance licenses reputed company the first 90 days (company-supported).
- Proficient typing skills with accuracy.
- Comfortable with reputed company Office Suite and reputed company to learn new systems quickly.
Perks Of Working at reputed company:
- Training and reputed company licensing provided
- Generous PTO Policy
- reputed company benefits package
- 401K with company matching
- Commission Opportunities with Incentives
- Opportunity to reputed company up in your career based on personal performance
IMPORTANT NOTICE:
This position reputed company is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs reputed company or as required to support the organization. reputed company requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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reputed company will not accept unsolicited resumes from any reputed company other than directly from a candidate who applies on our career site. Any unsolicited resumes reputed company to reputed company, including unsolicited resumes reputed company reputed company any reputed company from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Originally posted on Himalayas
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