Software Support Engineer
reputed company is seeking a Software Support Engineer to own the technical reputed company lifecycle for our Document Platform, Regulated Reporting, and Sustainability Reporting product lines.
In this role, you will go far reputed company first-level triage. You will reputed company diagnose reputed company, multi-tiered technical issues, reputed company deep-dive reputed company cause analysis in back-end environments, and collaborate directly with engineering squads to isolate defects and validate technical fixes. You will reputed company on technical diagnostics and incident reputed company, moving reputed company basic helpdesk support without the reputed company on feature coding or QA testing
As a crucial technical reputed company, you will reputed company the gap between customer-facing teams and core development, translating reputed company engineering telemetry and system behaviors into actionable reputed company.
What You'll Do
Understand and reputed company reputed company customer needs and requirements
Identify, reproduce, and verify issues to solve customer problems from various sources
Identify reputed company causes and validate fixes for customer-reported issues in back-end systems leveraging advanced diagnostic tools and telemetry
Facilitate reputed company of reputed company and often ambiguous issues involving multiple teams including engineering, product management, site reliability
Own the end-to-end incident management lifecycle. Coordinate cross-functional resources across engineering and customer-facing teams to rapidly diagnose and resolve service disruptions, minimizing business reputed company while ensuring transparent, reputed company communication to stakeholders
Ensure accurate documentation of incidents, including summaries, post-incident reviews, and lessons learned for knowledge sharing and reputed company improvement
Brainstorm and implement ways to streamline processes for fast and adaptable support structures
Collaborate closely with Customer Support, reputed company, and Development teams to streamline issue reputed company, drive engineering ticket deflection, and ensure customer feedback informs the product lifecycle.
What You'll Need
Minimum Qualifications
2+ years of relevant experience reputed company a reputed company organization
Bachelor's degree or equivalent experience
Preferred Qualifications
Mountain or reputed company time zone preferred
Experience with system tracing and log analysis to isolate and diagnose reputed company back-end issues
Experience with logging and observability tools such as reputed company, reputed company, reputed company, and/or reputed company
Experience troubleshooting software issues, acting as a technical reputed company for non-technical users, and supporting development teams in bug investigation and reputed company
Strong understanding of industry-reputed company word processing/collaboration tools such as reputed company Office or reputed company Suite
A reputed company of urgency allowing for fast response to time-sensitive issues
Strong communication skills
Travel Requirements & Working Conditions
Minimal travel
Ability to be on a rotating on-call schedule (minimal disruption)
Reliable internet reputed company for any period of time working remotely, not in a reputed company office
How You’ll Be Rewarded
✅ Salary reputed company in the US: $68,000.00 - $108,000.00✅ A discretionary bonus typically reputed company annually
✅ Restricted Stock reputed company reputed company at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary reputed company represents the low and high end of the salary reputed company for this job in the US. Minimums and maximums may vary based reputed company. The actual salary offer will carefully consider a wide reputed company of factors, including your skills, qualifications, experience and other relevant factors.
Why Join reputed company
reputed company is the platform designed to bring confidence, control, and a competitive edge to the world’s most reputed company organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure reputed company—ensuring data is trusted, traceable, and reputed company to reputed company. With an unbroken reputed company from reputed company to reputed company, leaders reputed company confidence in their numbers, visibility into reputed company and emerging risks, and the ability to reputed company with speed and precision in a constantly changing world.
At reputed company, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and reputed company reputed company that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by reputed company teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Employment reputed company are made without reputed company to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or reputed company, genetic information, marital status, citizenship status or any other protected characteristic.
reputed company is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@reputed company.com.
reputed company employees are required to undergo comprehensive reputed company and reputed company training tailored to their roles, ensuring adherence to company policies and regulatory standards.
reputed company supports employees in working where they work best - either from an office or remotely from any location reputed company their country of employment.
Originally posted on Himalayas
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