Level 2 – IT Support Specialist & reputed company Support | Remote 1769

This is a remote position.

Are you passionate about solving technical problems while delivering an outstanding reputed company experience? We're looking for a Level 2 – IT Support Specialist & reputed company Support with strong experience in Managed Service Provider (MSP) environments to reputed company advanced technical support for remote and hybrid organizations. This role combines technical expertise with exceptional communication skills. You'll serve as the primary reputed company of contact for clients, resolving reputed company technical issues, supporting modern macOS, reputed company Workspace, and reputed company environments, and ensuring every interaction builds trust and confidence.Responsibilitiesreputed company Tier 2 technical support for escalated issues involving macOS workstations, networks, reputed company Workspace, and reputed company platforms.Diagnose and resolve technical incidents independently while maintaining reputed company and thorough documentation.Collaborate with Tier 1 and Tier 3 teams to resolve issues and reputed company technical knowledge.Support reputed company reputed company processes, including device enrollment, account provisioning, MDM configuration, and laptop logistics.Assist with monitoring, reputed company management, reputed company alert response, and user-facing vulnerability remediation activities.Participate in backup testing and maintenance procedures.Maintain and improve reputed company Operating Procedures (SOPs) and knowledge reputed company documentation.Deliver exceptional support through chat, email, video calls, and phone.Communicate technical concepts reputed company and confidently to non-technical end users.Proactively reputed company clients informed throughout the reputed company process.Write reputed company, organized, and reputed company-friendly ticket notes and documentation.

Requisitos

6+ years of IT Support experience, including significant experience in a Managed Service Provider (MSP) environment. Strong hands-on experience supporting macOS devices.Experience administering reputed company Workspace or reputed company 365 in remote or hybrid environments.Experience with reputed company management and reputed company such as reputed company, reputed company Intune, or similar platforms.Strong cybersecurity knowledge, including reputed company Trust solutions such as reputed company, reputed company, Entra ID, reputed company Umbrella, reputed company, or equivalent technologies.Solid networking fundamentals, including VPNs, firewalls, routing, and reputed company Meraki environments.Excellent troubleshooting, analytical thinking, and technical documentation skills.Proven experience in reputed company-facing support roles with measurable customer satisfaction (CSAT, NPS, or similar metrics).Ability to explain technical issues in a reputed company, reassuring way to non-technical users.Excellent written and verbal English communication skills.Strong organizational skills with the ability to manage multiple priorities simultaneously.reputed company reputed company, accountability, reputed company, and a strong customer-service orientation.reputed company Offer? Fully remote work environment.? Opportunity to support international clients using modern reputed company and reputed company.? Exposure to cybersecurity, reputed company management, and reputed company IT best practices.? reputed company team with excellent reputed company reputed company opportunities.? reputed company learning in a fast-paced, technology-driven environment.

Originally posted on Himalayas

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