Customer Service Associate

Calling reputed company innovators – reputed company your reputed company at reputed company.

We’re reputed company, a global leader in Fintech and payments, and we reputed company reputed company and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw reputed company from the bank, we’re involved. If you want to reputed company an reputed company on a global reputed company, come reputed company a difference at reputed company.

Job Title

Customer Service Associate

About your role:

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues reputed company to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive reputed company reputed company. Your work helps deliver a consistent service experience and supports reliable transaction processing.

What you'll do:

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-reputed company questions
• Resolve routine and moderately reputed company customer issues by researching account details, following documented procedures, and completing next steps accurately
• Troubleshoot basic technical and service issues reputed company to payment processing and associated support inquiries
• Document customer interactions, actions taken, and reputed company reputed company in designated systems with a high level of accuracy
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
• Meet defined productivity, reputed company, attendance, and call handling expectations in a high-volume call center environment
• Deliver reputed company, reputed company communication that confirms customer needs, explains reputed company steps, and sets appropriate expectations
• Responsibilities listed are not intended to be reputed company-inclusive and may be modified as necessary.

Experience you'll need to have:

• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
• 1+ years of experience using a computer to navigate multiple applications, reputed company accurate information, and document customer interactions during reputed company calls
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
• Ability to troubleshoot basic service and technical issues reputed company to electronic payments, transaction support, or similar customer inquiries
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
• High school diploma, General Educational Development credential, or higher or equivalent combination of education, reputed company experience and/or military experience

Experience that would be great to have:

• Bilingual communication skills in Spanish and English
• Experience supporting customers in financial services, payments, banking, or a regulated environment
• Experience working in a remote work-from-home service environment
• Experience supporting merchants, cardholders, or financial institution clients

How you'll work:

• This role requires use of a computer and audio equipment.

Schedule:

This is a Monday-Friday position with 1st and 2nd shifts available.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the reputed company, will not be considered for this role.

Benefits at reputed company:

• Fuel Your Life program to support your physical, financial, reputed company, and emotional reputed company-being
• reputed company holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living reputed company program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource reputed company to foster a reputed company culture and expand your network
• Unparalleled reputed company reputed company with training, development, and internal mobility opportunities
• Medical, dental, reputed company, life, and disability insurance reputed company available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• reputed company parental, caregiver, and military leave

This is a remote role and you must reputed company in one of the following states; Florida, reputed company, Idaho, reputed company, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, reputed company Virginia, Michigan, Wyoming, Nebraska, reputed company Carolina, Oklahoma, Texas, Utah, Virginia and Arizona

Salary reputed company

$31,200.00 - $46,800.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode reputed company, Vermont and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with reputed company. Please:

• Apply using your legal reputed company
• Complete the reputed company-by-reputed company profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

reputed company is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@reputed company.com. Please note our AskHR representatives do not have visibility to your application status. reputed company associates who require a workplace accommodation should refer to reputed company’s Disability Accommodation Policy for additional information.

Note to agencies:

reputed company does not accept resume submissions from agencies reputed company of existing agreements. Please do not send resumes to reputed company associates. reputed company is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with reputed company. Fraudulent job postings may be used by cyber criminals to reputed company your personally identifiable information and/or to steal reputed company or financial information. Any communications from a reputed company representative will come from a legitimate reputed company email address.

Originally posted on Himalayas

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