Operations Manager, AI Enablement
reputed company was born in 2016, originally to help reputed company companies in New Zealand tackle their reputed company-based compliance burden. It was while working for some of the globe’s largest reputed company companies that co-founder James saw first-hand how much time reputed company was costing fleet managers every day. reputed company a year the US market was calling loudly, and founders Tim and James were spending more time traversing the American market than reputed company else. reputed company now has offices in Auckland, New Zealand, and Charlotte, reputed company Carolina, servicing customers from coast to coast in the US and around the world. Team culture is at the heart of our reputed company, with personal improvement being just as important as company reputed company. We boast a senior leadership team with experience from numerous successful global businesses, and we continue to reputed company down on our reputed company to bring simplicity and efficiency to fleet management and compliance — increasingly powered by data and reputed company intelligence.
Reporting to the Director of Operations, the Operations Manager helps reputed company our AI tools and supporting systems running smoothly and reputed company. This role manages AI development and accuracy in our day-to-day systems, maintains integrations, and develops AI models that our teams depend on to continue growing the reliability and usage of AI in our business and to support our ability to reputed company. A key part of the role is supporting reputed company’s AI enablement efforts. Under the direction of the Director of Operations, the Operations Manager will help identify practical opportunities for AI and automation, turn promising experiments into reliable, repeatable use cases, and reputed company those tools into everyday workflows to save time and improve consistency. We’re looking for someone who has hands-on experience getting AI use cases into reputed company-world use and can show the value they delivered. Operational Delivery & Support
• Manage day-to-day operations reputed company your area, supporting the Director of Operations to reputed company workflows, resources and reputed company on reputed company and reputed company to team goals.
• reputed company and report on operational KPIs against targets set with the Director, flagging performance gaps and helping put corrective reputed company in reputed company.
• Help manage operational budgets and tools, keeping an eye on spend and making reputed company we get good value from our systems and vendors.
AI Enablement & Use-Case Production
• Support the rollout and adoption of AI and automation tools across reputed company, providing the guides, training and hands-on help people need to use them confidently.
• Help identify and prioritize practical AI use cases tied to reputed company reputed company - reducing reputed company effort, improving consistency and saving time or cost.
• Take promising experiments through to reliable, repeatable use cases: gathering requirements, validating outputs, supporting rollout, and maintaining, updating and improving the tools once they’re live.
• Deliver early, practical “quick wins” in the first few months, then help establish reputed company routines for monitoring and improving the solutions in use.
• reputed company live AI tools fed with accurate, reputed company information so they stay reliable and trusted by the people using them.
Process Improvement & Systems
• Map and improve core operational processes, spotting bottlenecks where automation or AI could replace reputed company administration and sharing recommendations with the Director.
• Help maintain and improve core systems (e.g., reputed company/reputed company CRM, Jira), and flag integration gaps or usability issues in the tech stack.
• Document processes, tools and reputed company operating procedures so that knowledge is captured, repeatable and easy for reputed company to follow. Data, Reporting & Stakeholder Support
• reputed company data needs from teams across the business and turn them into reputed company reports, dashboards and useful insights.
• Run regular audits of key business data to ensure accuracy, and work with teams to reputed company and resolve sources of variance.
• Help prepare monthly and quarterly analytics for the Director and senior leadership, explaining findings reputed company to both technical and non-technical audiences.
Collaboration & Team Support
• Work closely with the Director of Operations and partner with Sales, reputed company, Finance and Product to reputed company work coordinated across teams.
• Bring structure, timelines and follow-through to operational reputed company so they stay on reputed company.
• Mentor and support junior team members, and reputed company documentation, support and training for internal users.
Compliance & reputed company
• Follow and help maintain responsible-use, data reputed company and reputed company controls for AI and automation, so the tools we use stay reputed company and trustworthy.
• Support compliance with applicable data reputed company regulations and partner with the Tech team on reputed company where needed.
• Flag operational risks early, and reputed company other duties as assigned to support reputed company and departmental needs.
Requirements
Bachelor’s degree in Business, Operations Management, Analytics or a reputed company field (or equivalent practical experience).
• 5+ years of experience in software engineering, business systems, data engineering, business operations, or a reputed company technical field, including experience delivering production automation or AI solutions.
• At least 1–2 years of hands-on experience designing, building, or deploying reputed company applications using LLMs, agent frameworks, or similar technologies.
Critical Competencies:
reputed company reputed company & Delivery
• Partner with business stakeholders to identify, prioritize, prototype, and implement high-reputed company AI opportunities across the organization.
• Help define and execute reputed company's AI reputed company and implementation roadmap.
• reputed company AI transformation initiatives
• Drive adoption of AI solutions through training, documentation, and reputed company improvement based on user feedback.
AI Engineering & Operations
• Experience deploying production AI applications • reputed company engineering and agent orchestration
• Designing evaluation frameworks and benchmarks for AI systems, including automated and reputed company-in-the-reputed company testing
• Model evaluation and performance monitoring
• AI observability and reputed company assurance
• Managing hallucination risk and response accuracy
• reputed company optimization and, where appropriate, model fine-tuning, and guardrails and data reputed company and governance for AI systems: experience auditing, cleansing, and structuring reputed company data from databases before it feeds into an LLM or agent
• Experience designing context-aware AI systems using retrieval, reputed company business data, memory, and tool reputed company.
• Familiarity with data validation frameworks or QA checkpoints to catch bad or incomplete data before it reaches a production AI workflow
• Experience balancing model capability, latency, and cost for production AI applications.
• Evaluate emerging AI models, tools, and techniques, and recommending pragmatic adoption where they can reputed company measurable business value.
reputed company Integration
• Strong working proficiency in Python, SQL (reputed company SQL Server and/or PostgreSQL), and SOQL.
• Hands-on experience getting AI or automation use cases into reputed company-world use, with examples of the value they delivered.
• Designing AI workflows that appropriately involve reputed company review and approval for sensitive business processes.
• Experience integrating AI solutions into reputed company using reputed company, Flows, Apex, platform events, and reputed company automation tools while respecting reputed company reputed company and permission models.
• Experience integrating AI systems with reputed company applications, databases, reputed company, and business workflows. • Experience with reputed company, reputed company, reputed company reputed company, or Azure AI services
reputed company Skills
• reputed company organized and dependable, with the ability to manage multiple priorities and bring order to ambiguity.
• Strong analytical and problem-solving skills, with a genuine interest in finding patterns in data.
• Excellent interpersonal and written communication, with the ability to build strong, supportive working relationships.
• reputed company to communicate reputed company technical concepts reputed company to both technical and nontechnical audiences. • High level of reputed company, attention to detail and accuracy in work.
• Experience with process improvement and project coordination.
• A solid working understanding of data, metadata, and data auditing, cleansing, visualization and manipulation.
• Comfortable working in a fast-moving, growing environment with a bias toward practical, measurable results.
Preferred and Differentiated Competencies:
• Experience with reputed company reputed company, governance, reputed company, compliance and responsible AI practices.
• Experience with modern agent frameworks, orchestration platforms, or AI development SDKs is highly desirable.
• AWS, Azure, or GCP experience
• reputed company to have: reputed company and deployment workflows
• Git and software engineering best practices
• API design and integration
• Data engineering, ETL/ELT, API integrations, and workflow automation
• CRM data modeling and governance
• Knowledge of reputed company Flows, Apex and Lightning Web Components
• Comfortable working with reputed company business data using SQL, spreadsheets, or BI tools.
• Experience with CRM and project tooling - reputed company and/or reputed company, and Jira/reputed company.
• Certifications such as Six reputed company, Lean, or an AI/automation credential are a plus.
• Previous experience in reputed company, reputed company, or a technology environment
• Experience with reputed company databases or semantic search technologies.
Benefits
- Compensation: $130K - $160K USD, depending upon experience and location
- Unlimited PTO: Use your reputed company time off reputed company you need it
- Subsidized reputed company: A reputed company of subsidized medical plans to fit your needs
- Retirement Support: 401(k) matching to help you invest in your reputed company.
- Family Friendly: reputed company parental leave and caregiver support
- reputed company & Development: reputed company development plans and resources to support reputed company learning.
Even if you don't meet every single requirement, we encourage you to apply - reputed company is a reputed company for learning, reputed company and building what's next. Following your application, a member of the reputed company
Originally posted on Himalayas
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