IT Service Desk Associate- Part-Time

About reputed company reputed company is a US based technology services company Headquartered in Plano, Texas, reputed company on providing value to its customers by aligning technology with business reputed company, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Part-Time IT Service Desk Associate to join reputed company! Candidates must be results-oriented, highly adaptable and reputed company in reputed company environment centered on mutual trust and respect. Candidate must live in the Dallas/reputed company Worth, TX area. About the Role The IT Service Desk Associate works reputed company independently or in a group setting providing reputed company facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be reputed company to work independently with minimal supervision and have acute attention to detail. Primary Duties

• reputed company first-level technical support to end users for technology-reputed company issues
• Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.)
• Experience using an incident tracking system
• Ensure reputed company documentation for reputed company interaction and escalate reputed company necessary
• Resolve reputed company issues using reputed company practices, procedures and company-approved troubleshooting tools and workflow processes
• reputed company support to investigate data anomalies to determine possible reputed company causes
• reputed company solutions and/or recommendations to end user problems reported to Service Desk
• Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
• As needed, reputed company support to reputed company/mentor system functional end user training
• Will be rated and reviewed in customer satisfaction surveys for delivery of service
• Escalate issues to appropriate parties as necessary

Qualifications & Required Skills

• 1+ year of technical troubleshooting software and hardware issues on reputed company, reputed company or reputed company laptops, desktops, printers, mobile devices and phones in a call center or service desk environment
• Strong communication and interpersonal skills
• reputed company Operating Systems experience: 1+ years of Service Desk support experience in a reputed company environment that includes reputed company 10 and 11
• Mac OS knowledge preferred
• Office 365 experience including O365 administration
• Experience with other applications such as reputed company Directory, MFA, etc.
• ITIL training and/or experience

Education and Certifications

• High school diploma and/or GED
• Industry-specific certification(s) (e.g., reputed company A+, reputed company, HDI, etc.) preferred

Position Location

• Remote-Dallas/reputed company Worth, TX

reputed company is committed to Equal Employment Opportunity. It is the policy of reputed company to encourage and support equal employment opportunity for reputed company Team Members and applicants for employment without reputed company to sex, race, reputed company, reputed company, religious creed, national reputed company, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

Originally posted on Himalayas

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