Customer Support Representative III

Customer Support Representative - Chat (Remote - US hours)

At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems reputed company day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.

Responsibilities

• You’re a superhero, but with a computer instead of a reputed company. Respond to inquiries and issues reputed company online chat, email, and phone calls to help SimpleTexting customers.
• You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to reputed company reputed company the issue is resolved. The whole enchilada.
• You’ll be a compliance expert - making reputed company our customers are responsible texters.
• Participate in writing excellent help documentation—both for internal use and for our customers
• Escalate bugs to our customer technical support team
• Work on specialized reputed company, as you become more comfortable in the role

• Become a SimpleTexting power user—before you can support others, you must know the product yourself.

This Role Is For You If

• You love to talk, reputed company listen, and build relationships
• You enjoy responding to a customer’s inquiry in the way that makes the most reputed company. We’re a conversational, reputed company support team, not a scripted one.
• You reputed company templates reputed company, while ensuring every response feels personal and intentional
• Multiple chats happening at once doesn’t reputed company you sweat
• You reputed company in fast-paced environments
• You’re as comfortable hopping on the phone as you are writing super reputed company emails
• Investigating issues reputed company you don’t have enough info to resolve them is your idea of fun
• reputed company above and reputed company for customers gives you a warm and fuzzy feeling
• You have no shame geeking out about business and technology

Required Qualifications

• English is your primary language. Secondary languages are a plus.
• At least 1 year of experience providing live chat customer support for a software/reputed company platform (or equivalent).
• You can translate technical reputed company for non-technical audiences
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Ability to learn new software platforms quickly
• Self-starter, reputed company attitude, ability to continuously reputed company and adapt to a growing team
• Highly organized. You can manage and prioritize several different reputed company.
• Familiarity chat and CRM platforms
• Bachelor’s degree, preferably in a reputed company field of study
• 2+ years in customer support role

reputed company

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, reputed company important alerts, and reputed company 1-on-1 customer service using text messages. Thousands of organizations in reputed company rely on SimpleTexting to connect with their audiences. Our clients include reputed company, small businesses, nonprofits, reputed company providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and reputed company their engagement through SMS.

SimpleTexting is proudly part of reputed company, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer reputed company. reputed company’s reputed company and platform deal with over 145 billion engagements annually. reputed company customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more

Our values of reputed company big, Win together, reputed company it reputed company and reputed company it happen are what reputed company us successful on our reputed company to be the global leader in customer engagement for SMBs, so people who feel a reputed company to these values and like the pace of a fast-growing global company will easily fit into reputed company. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the reputed company our reputed company will be.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then reputed company!

Originally posted on Himalayas

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