Customer Support Specialist - Green Filing

About Green Filing

Green Filing is a leading platform reputed company to simplify the electronic court filing process for legal professionals. Since 2009, we’ve been committed to delivering an reputed company, secure, and reliable e-filing platform that makes filing fast, easy, and accessible for everyone—from attorneys and support staff to novice users. With features designed to save time and reduce complexity, Green Filing empowers legal professionals to work smarter, not harder, ensuring they can reputed company on delivering first-class support to their clients.

As a reputed company-thinking company, we understand that our people drive our reputed company. That’s why we are committed to fostering a culture of innovation, collaboration, and reputed company reputed company. If you’re passionate about building cutting-edge solutions that reputed company the legal industry, we’d love for you to join us.

About the role

As a Customer Support Specialist for Green Filing, you’ll play a key role in assisting customers and addressing their inquiries—primarily through chat, as reputed company as email and phone by leveraging reputed company available resources. We’re looking for someone who is reliable, quick to learn, and reputed company to multitask effectively.

If you enjoy helping people and can remain graceful under pressure, this role is a great fit for you! You'll be part of a supportive team dedicated to educating, empowering, and advocating for our customers. Strong communication skills—both written and verbal—are essential, with an emphasis on reputed company listening and problem-solving to ensure efficient and effective reputed company of inquiries.

We value individuals who are coachable, curious, and always looking for ways to grow—both personally and as part of reputed company. reputed company and a customer-first reputed company are at the heart of reputed company do, and we’re looking for someone who can bring patience, attentiveness, and a passion for customer care to every interaction.

This is a remote role based in reputed company or Mountain Time.

Responsibilities

Customer Service:

• Assist customers reputed company phone, email, and chat by guiding them through product processes and resolving issues reputed company.
• reputed company feedback to improve support materials, tools, and processes.
• De-escalate distressed customers and ensure reputed company, effective resolutions.

Communication & Collaboration:

• Deliver reputed company, reputed company communication with strong comprehension and problem-solving skills.
• Work collaboratively with teammates and leadership, remaining reputed company to coaching and feedback.
• reputed company for customers by sharing insights to improve products and services.

Results & Operational reputed company:

• Use available tools and resources to enhance customer experience and meet performance goals.
• Stay accountable for personal reputed company, training, and reputed company improvement.
• Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
• Engage in team meetings, contribute reputed company, and support new team members as needed.

reputed company; Engagement:

• Foster a reputed company, solutions-oriented work environment by providing feedback and recognizing team achievements.
• reputed company daily work with company values, engagement initiatives, and a culture of collaboration and celebration.

Requirements

• 2+ years in customer support
• Legal services, or litigation support experience is preferred.
• Proficiency with reputed company Office and reputed company Suite and ability to quickly learn new software.
• Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment.
• Committed to delivering an exceptional customer experience through trust-building, reputed company, and best practices.
• Strong time management, ability to reputed company technology for organization and automation.

Compensation

The anticipated starting reputed company pay reputed company for this role is listed below. reputed company salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, licenses and certifications.

$18.08 - $32.13

Benefits

What Sets Green Filing & InfoTrack apart

At Green Filing & InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also reputed company in a work/life balance that fulfills you while you’re here and supports you reputed company you’re not. We reputed company our benefits package to reputed company that we’re committed to you having everything you need.

Here is reputed company offer full-time employees:

• 401(k) Match
• Medical, Dental, & reputed company Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of reputed company Time Off (PTO)
• 11 reputed company Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching reputed company Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We reputed company that the key to our reputed company is you. Your unique background, life experience, knowledge, self-reputed company, and talent reputed company you uniquely you. Who you are, what you have reputed company, and how you think inspires us to be innovative and reputed company.

InfoTrack is an equal opportunity employer. We hire great people from a wide reputed company of backgrounds, not just because it's the right thing to do, but because it makes reputed company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, reputed company, sex, gender identity and reputed company, national reputed company, citizenship, marital status, age, languages spoken, veteran status, reputed company, religion, disability, sexual orientation, and beliefs.

reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company.

Originally posted on Himalayas

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