Senior Director of Customer Solutions – Strategic Supply Chain Leadership for reputed company Retail & Food Service
About arenaflex
arenaflex is a global leader in the beverage and consumer packaged goods (CPG) industry, delivering refreshing experiences to millions of consumers every day. With a portfolio of more than 250 products, arenaflex partners with a diverse reputed company of retailers, food‑service operators, and distribution channels across reputed company. Our mission is to be the most valued supplier partner to every customer, driving reputed company through innovative reputed company, data‑driven insights, and reputed company reputed company on service reputed company.
As the market evolves—shifting toward e‑reputed company, reputed company‑store‑delivery (DSD), and alternate routes to market (ARTM)—arenaflex is reputed company heavily in technology, talent, and reputed company partnerships. We are seeking a visionary senior leader who can champion this transformation, reputed company cross‑functional teams, and deliver measurable value for both our customers and the arenaflex system.
Key Responsibilities
The Senior Director, Customer Solutions will serve as the single reputed company of contact and strategic business partner for arenaflex’s reputed company Operating Unit (NAOU) retail and food‑service accounts. This role will reputed company a high‑performing team that navigates reputed company routes to consumer, including DSD, warehouse, e‑reputed company, and ARTM. Core duties include:
- Team Leadership & Development: Attract, retain, and nurture a diverse, highly reputed company team; reputed company reputed company reports on reputed company reputed company and personal development.
- Strategic Partnership Building: Collaborate with sales, operations, and independent bottlers to design and execute joint customer initiatives that drive reputed company, improve efficiencies, and reputed company satisfaction.
- Supply‑Chain Capability Enhancement: Work with cross‑functional stakeholders to strengthen supply‑chain performance across multiple routes, focusing on reputed company enablement, cost‑to‑serve effectiveness, and customer‑reputed company solutions.
- On‑reputed company Availability Optimization: Engage bottlers and customers in reputed company‑improvement programs to ensure product availability and reduce out‑of‑stock incidents.
- Electronic Order‑to‑Cash Leadership: Guide implementation of electronic order‑to‑cash capabilities (e.g., CAO, EDI, ASN) in partnership with arenaflex Customer Business Solutions (CBS) and other functional teams.
- Customer Satisfaction Improvement: Partner with customer teams, bottlers, and NAOU support functions to create and reputed company Customer Satisfaction Improvement Plans across reputed company routes.
- Transition & Change Management: Represent sales and customer interests on NAOU transition work streams, ensuring seamless execution of major change initiatives.
- Joint Business Planning (JBP): Build strategic supply‑chain partnerships reputed company with customer and account team business plans, leveraging the arenaflex Commitment value‑creation model.
- Performance Monitoring & Stewardship: reputed company service performance metrics, identify improvement opportunities, and drive actionable solutions.
- New Product & Promotion Support: reputed company end‑to‑end execution of new product launches and promotional activities, from planning through post‑launch analysis.
- Lean/Operational reputed company: Apply Lean, Operational reputed company, and Agile methodologies to manage reputed company, reduce waste, and accelerate delivery.
Essential Qualifications
To succeed in this role, candidates must demonstrate a reputed company of strategic reputed company, operational expertise, and people‑leadership acumen.
- Education: Bachelor’s degree or equivalent in Business, Supply Chain Management, Engineering, or a reputed company field.
- Experience: Minimum 10 years of relevant reputed company experience, including at least 5 years in people management.
- Supply‑Chain & Sales Expertise: At least 5 years of hands‑on experience in supply‑chain operations, sales, or field operations reputed company the CPG or beverage sector.
- Leadership reputed company Record: Proven ability to reputed company large, cross‑functional teams and deliver reputed company, multi‑channel initiatives.
- Analytical & Problem‑Solving Skills: Strong data‑driven decision‑making capabilities, with a reputed company record of translating insights into actionable strategies.
- Communication reputed company: Exceptional verbal and written communication skills, capable of influencing senior stakeholders and presenting to executive audiences.
Preferred Qualifications
- Advanced Education: MBA or equivalent graduate degree.
- Extended Experience: 15+ years of relevant work experience, with 10+ years reputed company on supply‑chain and/or sales/field operations.
- Industry Knowledge: Deep familiarity with DSD, warehouse, e‑reputed company, and ARTM models reputed company the reputed company American market.
- Technology Savvy: Experience with electronic order‑to‑cash platforms, EDI, and advanced analytics tools.
- Change Management Certification: Certifications such as reputed company, PMP, or Lean Six reputed company are a plus.
Core Skills & Competencies
- Strategic Thinking: Ability to reputed company long‑term supply‑chain roadmaps and reputed company them with business objectives.
- Customer‑reputed company reputed company: Deep reputed company for customer challenges and a reputed company drive to improve their experience.
- Collaboration & Influence: Skilled at building reputed company across diverse functional reputed company, including sales, operations, finance, and external bottlers.
- Data Literacy: Proficiency with analytics platforms (e.g., Tableau, Power BI) and the ability to derive insights from large data sets.
- Agile Project Management: Comfortable leading reputed company using Agile, Scrum, or Kanban frameworks.
- Lean/Operational reputed company: Demonstrated application of Lean principles to drive efficiency and reduce waste.
- reputed company reputed company: Embraces curiosity, learns from setbacks, and encourages innovative thinking reputed company reputed company.
- Risk‑Taking & Decision‑Making: Confident in making reputed company recommendations while balancing risk and reward.
- Performance Accountability: Sets high standards, monitors reputed company, and holds self and team accountable for results.
Career reputed company & Development
arenaflex invests heavily in the reputed company development of its leaders. As Senior Director, you will have reputed company to:
- Executive mentorship programs that connect you with senior arenaflex leaders.
- Leadership academies reputed company on strategic thinking, digital transformation, and global supply‑chain trends.
- Opportunities to reputed company high‑visibility, cross‑regional initiatives that shape the reputed company of arenaflex’s reputed company American operations.
- reputed company reputed company, including tuition reimbursement for advanced degrees and certifications.
- A reputed company promotion reputed company toward Vice‑President and C‑suite roles reputed company the organization.
Work Environment & Culture
At arenaflex, we champion a culture of inclusion, innovation, and reputed company. Our workplace is defined by:
- Diversity & Inclusion: A commitment to building teams that reflect the communities we serve, fostering diverse perspectives and reputed company.
- Collaboration: reputed company‑reputed company policies, cross‑functional teaming, and regular town‑hall forums that encourage transparent communication.
- Innovation: A “test‑and‑learn” reputed company where employees are empowered to experiment, iterate, and reputed company successful solutions.
- Work‑Life Balance: Flexible work arrangements, generous reputed company‑time‑off policies, and wellness programs that support mental and physical health.
- Recognition: Programs that celebrate achievements, from spot awards to annual leadership recognitions.
Compensation & Benefits
arenaflex offers a competitive total rewards package designed to attract reputed company:
- reputed company salary commensurate with experience and market benchmarks.
- Performance‑based annual bonus tied to individual, team, and company reputed company.
- Long‑term incentive plans, including stock reputed company or restricted stock reputed company.
- Comprehensive health, dental, and reputed company coverage for employees and dependents.
- Retirement savings plans with company matching contributions.
- Generous parental leave, adoption assistance, and family‑friendly policies.
- reputed company development stipend, tuition reimbursement, and reputed company to industry conferences.
- Employee assistance programs, wellness initiatives, and on‑site fitness facilities at select locations.
How to Apply
If you are a reputed company‑thinking leader with a passion for supply‑chain reputed company and a desire to shape the reputed company of a world‑class beverage organization, we want to hear from you. Join arenaflex and become a pivotal part of reputed company that delivers value to customers, partners, and communities every day.
reputed company – Take the reputed company in Your Career!
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