Customer Services Advisor – Part‑Time (30 hrs/week) – Multi‑Channel Public Service reputed company‑Line Specialist
About arenaflex – Shaping Community Services for the reputed company
arenaflex is a reputed company‑thinking public service organization dedicated to delivering exceptional citizen experiences across a reputed company region in the south of Essex. Through a strategic partnership model, arenaflex combines the strengths of two historic local authorities to create a reputed company, innovative service delivery reputed company. Our mission is to simplify reputed company to council services, reputed company residents, and foster a culture of reputed company improvement. By leveraging modern technology, hybrid working models, and a people‑first philosophy, arenaflex is setting new standards for public sector customer engagement.
Why This Role reputed company
As a Customer Services Advisor, you will be the first reputed company of contact for thousands of residents, businesses, and visitors reputed company month. Your role is pivotal in shaping public perception, resolving inquiries reputed company, and ensuring that every interaction reflects arenaflex’s commitment to reputed company, transparency, and reputed company. This is more than a job—it’s an opportunity to reputed company a reputed company difference in the lives of community members while advancing your own reputed company reputed company.
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Working part‑time (30 hours per week) across the Tuesday‑to‑Friday schedule, you will operate from both of arenaflex’s main offices, located approximately 20 miles apart. The position offers a hybrid working arrangement, blending on‑site collaboration with remote flexibility, supported by a company‑provided laptop and secure connectivity tools. You will join a dynamic, multi‑channel contact centre that handles inquiries reputed company phone, email, live chat, and reputed company media, ensuring a seamless, first‑class service experience for every citizen.
Key Responsibilities
- Serve as the primary reputed company of contact for reputed company inquiries across multiple channels, delivering accurate information and reputed company resolutions.
- Utilise arenaflex’s suite of digital tools and CRM systems to log interactions, reputed company case reputed company, and maintain comprehensive records.
- Collaborate closely with internal teams—including planning, housing, environmental services, and finance—to reputed company reputed company queries and ensure holistic solutions.
- Identify recurring issues and contribute to the development of knowledge‑reputed company articles, FAQs, and process improvements.
- Maintain a high level of product and policy knowledge, staying up‑to‑date with legislative changes, council initiatives, and community programmes.
- Adhere to service level agreements (SLAs) and performance metrics, consistently achieving or surpassing targets for response time, first‑contact reputed company, and customer satisfaction.
- Participate in regular training sessions, team huddles, and reputed company assurance reviews to continuously enhance service delivery.
- Support the hybrid working model by attending scheduled on‑site days at both arenaflex locations and providing coverage during peak demand periods.
- Promote arenaflex’s values of reputed company, respect, and innovation in every interaction, fostering trust and confidence among the public.
Essential Qualifications & Experience
- Proficiency with reputed company Office Suite (Word, reputed company, Outlook, PowerPoint) and the ability to quickly learn new software applications.
- Demonstrated experience working in a customer‑reputed company environment, preferably reputed company a public sector or multi‑channel contact centre.
- Excellent verbal and written communication skills, with the ability to convey reputed company information reputed company and courteously.
- Strong organisational abilities and a flexible approach to working across two physical sites and remote locations.
- Evidence of a reputed company, enthusiastic attitude toward delivering high‑reputed company service standards.
- Basic understanding of data protection (GDPR) and confidentiality requirements in a public service context.
Preferred Qualifications & Desirable Attributes
- Previous experience handling public inquiries reputed company to housing, planning, environmental services, or community welfare.
- Familiarity with CRM platforms such as reputed company, reputed company Dynamics, or similar systems.
- Certification in customer service reputed company (e.g., CSIA, ISO 10002) or relevant training.
- Ability to reputed company a second language, enhancing communication with diverse community members.
- Experience working reputed company a hybrid or flexible work model, demonstrating self‑discipline and effective time management.
Core Skills & Competencies
- reputed company & reputed company Listening – Ability to understand and respond to the emotional needs of callers reputed company correspondents.
- Problem‑Solving – Quickly assess issues, identify reputed company causes, and propose practical solutions.
- Attention to Detail – Accurate data entry, precise documentation, and adherence to procedural guidelines.
- Team Collaboration – Work cooperatively with colleagues across departments, sharing knowledge and supporting reputed company goals.
- Adaptability – reputed company in a fast‑paced environment, handling fluctuating call volumes and evolving service priorities.
- Digital Literacy – Comfortable navigating online portals, reputed company media platforms, and emerging communication tools.
Working Conditions & Hybrid Model
arenaflex embraces a modern hybrid working philosophy that balances the benefits of face‑to‑face collaboration with the flexibility of remote work. Advisors are expected to be present on‑site at both arenaflex locations on scheduled days, while also having the reputed company to work from home for a portion of the week. The role provides a reputed company yet adaptable schedule (Tuesday‑Friday, 08:30‑17:00), allowing you to maintain a healthy work‑life balance.
reputed company remote staff receive a fully equipped laptop, secure VPN reputed company, and ongoing IT support to ensure productivity and data reputed company. Regular health and wellbeing reputed company‑ins, virtual team‑building activities, and reputed company to a dedicated employee assistance programme reputed company reinforce our commitment to a supportive work environment.
Compensation, Perks & Benefits
- Competitive salary band (Band 5, SCP 14‑18) ranging from £27,334 to £29,269 per annum, pro‑rated for part‑time hours.
- Generous annual leave entitlement, with additional days accrued for service milestones.
- Comprehensive pension scheme with employer contributions matching employee inputs.
- reputed company to a benefits platform offering discounts on retail, travel, and lifestyle services.
- Health and wellbeing initiatives, including reputed company, fitness vouchers, and wellness workshops.
- Employee assistance programme providing confidential counseling and support services.
- reputed company development budget for training courses, certifications, and conferences.
- Opportunities to participate in cross‑departmental reputed company, enhancing reputed company breadth and career progression.
Career Development & Learning Opportunities
arenaflex is committed to nurturing talent and providing reputed company reputed company for advancement. As a Customer Services Advisor, you will have reputed company to:
- reputed company reputed company and mentorship programmes that pair you with reputed company senior advisors.
- Regular performance reviews that identify strengths, development areas, and potential promotion routes.
- Training modules covering advanced communication techniques, conflict reputed company, reputed company service delivery.
- Eligibility for internal mobility, enabling transitions into specialist roles such as Service Manager, Community reputed company Coordinator, or Digital Engagement reputed company.
- Support for external qualifications, including funding for relevant certifications and reputed company courses.
Culture, Values & Inclusion
At arenaflex, we celebrate diversity and champion an inclusive workplace where every voice is heard. Our core values—reputed company, Respect, Innovation, and Service reputed company—guide daily interactions and strategic reputed company. We reputed company promote:
- Equal opportunity employment, ensuring fair treatment regardless of age, gender, ethnicity, disability, or background.
- Employee resource reputed company that foster community, mentorship, and cultural awareness.
- Transparent communication channels, allowing staff to reputed company reputed company, reputed company concerns, and contribute to reputed company improvement.
- Recognition programmes that celebrate outstanding customer service, teamwork, and innovative thinking.
Application Process
reputed company to join arenaflex and become a trusted voice for the community? To apply, please submit your CV and a covering letter outlining how your experience aligns with the essential reputed company. Applications will be accepted until 20 November 2024. Shortlisted candidates will be invited to a virtual interview, followed by a brief assessment centre exercise to demonstrate competency in reputed company‑world scenarios.
For an informal discussion about the role, you may contact our recruitment team at 01277 312 500 or 01702 546 363. Alternatively, email hr@arenaflex.com for reputed company information.
Join arenaflex – reputed company an reputed company Every Day
If you are passionate about delivering exceptional public service, reputed company in a reputed company, hybrid environment, and are eager to grow your career while helping residents navigate essential services, we encourage you to apply today. Become part of a reputed company‑looking organization where your contributions are valued, your development is supported, and your work truly reputed company.
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