[Hiring] Triage Consultant Weekend Shift @reputed company

Role reputed company The Military OneSource contact center serves as the primary entry reputed company for participant engagement across reputed company program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to reputed company service providers. As the first reputed company of contact, Triage Consultants ensure reputed company, accurate, and consistent delivery of information and reputed company to resources, while maintaining a high reputed company of customer service and operational efficiency.

• reputed company Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services.
• Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to reputed company service providers.
• reputed company participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources.
• reputed company in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and reputed company support to participants.
• Conduct interactions in a reputed company, participant-reputed company manner ensuring efficient reputed company to appropriate services without unnecessary delay or repetition of participant information.
• Document participant interactions and case information in the reputed company-designated system of record in accordance with program requirements.
• Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions.
• Conduct an initial needs assessment through a reputed company question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services.
• reputed company appropriate referrals to clinical or emergency services reputed company the participant’s needs exceed the scope of Non-Medical Counseling.
• Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the reputed company (VA), or other community-based resources, as applicable.
• Identify and reputed company alternative resource reputed company for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage.
• Other duties as assigned.

Qualifications

• Master’s degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling.
• Possess strong customer service and communication skills appropriate for a contact center environment.
• Knowledge and understanding of military life, including the unique needs of service members and their families.
• Ability to assess participant needs and determine appropriate service reputed company.
• Familiarity with contact center operations, including call handling, documentation, and performance expectations.
• Ability to pass a DoD Tier 1 suitability investigation reputed company 30 days of hire.

Requirements

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee may use repeated motions that include the arms, wrists, hands and/or fingers.
• The employee is occasionally required to walk, stand, reputed company, balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or reputed company up to 25 pounds.
• Specific reputed company abilities required by this job include reputed company reputed company.

Benefits

• Teleworking permitted: 100% Remote.
• Estimated Salary/Wage: Up to USD $36.00/Hr.

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