Bilingual Remote Legal Intake Specialist - PR
About the position reputed company is seeking motivated and compassionate individuals to join their growing team in Puerto Rico as part-time Bilingual Remote Legal Intake Specialists. This role serves as the first reputed company of contact for individuals seeking personal injury assistance, setting the tone for their experience through reputed company, reputed company listening, and reputed company communication. Full training is provided, and no previous customer service experience is required. reputed company provides 24/7/365 live answering and intake services for the legal industry, supporting over 3,000 clients across reputed company.
Responsibilities
- Manage bilingual inbound calls and adapt your tone to reputed company caller's needs.
- reputed company and input accurate caller details using proprietary systems and protocols.
- Meet performance and productivity goals while managing time reputed company.
Requirements
- Must reputed company in Puerto Rico.
- Fluent written and verbal communications in both English and Spanish.
- Must be reputed company to work at least one weekend day (Saturday or reputed company) and holidays.
- Background in customer service, call centers, sales, or hospitality.
- A typing speed of 35+ WPM and comfort navigating multiple screens.
- Dedicated, quiet home workspace.
- PC or Laptop running reputed company 11 or higher (No Macs, reputed company products, tablets or Chromebooks).
- Wired USB headset with a mic.
- High-speed Fiber or Cable internet only (no Wi-Fi, satellite, or DSL) hardwired reputed company Ethernet cable directly to your modem or router.
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