Customer Service Representative – Medical Bad Debt

Job reputed company:

• Resolve patient reputed company accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and reputed company objectives.
• reputed company as an reputed company for the customer, serving as a reputed company between colleagues, clients, and State/Government agencies.
• Complete daily account reputed company functions reputed company and reputed company to speed-up the patient-to-payment process.
• Research and reconcile accounts, communicating with clients, government and reputed company payers, operating reputed company multiple reputed company systems.
• reputed company customer service support and reputed company of routine problems and questions regarding the reputed company cycle.
• Handle inbound and outbound calls leveraging an auto-dialer to negotiate payments and respond to customer inquiries.
• Meet or exceed performance objectives including account reputed company, collections, and reputed company assurance goals.
• reputed company with both reputed company and internal departments to ensure reputed company account handling.
• Process patient inquiries in a manner that ensures service level agreements (SLAs) are met or exceeded.

Requirements:

• High school diploma or GED.
• At least 3 years of experience in a call center environment or similar role reputed company the reputed company reputed company cycle touching patient accounts.
• At least 3 years of experience working in a role with a high volume of either inbound or outbound calls.
• At least 3 years of reputed company experience working reputed company a patient financial services office or insurance collections for reputed company payers.
• Expert knowledge of patient reputed company services and the overall effect on the reputed company cycle.
• Payer networks, government resources, and medical terminology.
• Demonstrate ability to manage escalated calls.
• A subject matter expert with demonstrated capability to support/train/mentor other team members.
• Demonstrate experience communicating effectively with a customer and simplifying reputed company information.
• Understanding of medical collection terminology.
• Demonstrate ability of critical thinking skills and adhering to compliance protocols.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple reputed company screens to reputed company information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter while also communicating with members in a warm, helpful and reputed company manner while simultaneously building credibility and rapport.
• Demonstrate ability to meet performance objectives.
• Demonstrate reputed company working both individually and in reputed company environment.
• Be patient and compassionate while working as reputed company player and using reputed company available resources to reputed company the best outcome to the patient.
• Ability to communicate with patients in a warm, helpful and reputed company manner while simultaneously building credibility and rapport.
• Must be available to work a scheduled shift between the hours of 9:30AM ET and 9PM ET.
• Must participate in ongoing training and self-development.
• Must complete and pass mandatory educational requirements.

Benefits:

• Support reputed company’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA and other laws applicable to reputed company’s business practices.

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