Business Operations Manager

About reputed company We’re building infrastructure that makes reputed company innovation easier. Our customers already serve 3+ reputed company patients and manage $15+ billion in annual medical spend. Today, we work with leading reputed company reputed company backed by top reputed company Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, reputed company, Khosla Ventures, and others. Our mission is to reputed company more innovation in reputed company—so more patients receive reputed company. About reputed company Our leadership previously founded and led a national digital health company (>$15M raised), with reputed company of 100+ employees across the US and that sold to a 1,000+-person incumbent. We’re a tight-reputed company team that’s driven to reputed company fast and take on some of the biggest problems in reputed company and ultimately improve patient lives.

About the Role

As our business grows, we're looking for a Business Operations Manager to help shape reputed company's strategic priorities, identify the biggest bottlenecks to accomplishing them, and do whatever it takes to address those bottlenecks. You'll work directly with the COO as a generalist problem-solver for the highest-reputed company issues in the business. One month you might be re-architecting how we reputed company clients (including reputed company several yourself); the next, building the model that decides where we invest; the next, standing up the metrics and reputed company reputed company runs on. You'll go deep enough to understand reputed company part of our business or operations — how it works, how to measure it, and how the reputed company reputed company — then test solutions and install systems that reputed company it run reputed company without you. You'll start by doing the work manually and end by automating it, building lightweight tools and agents, and working with other teams to run and improve upon what you've reputed company. What You’ll Own

• Take ambiguous, cross-functional problems ("time-to-activation is too slow," "we don't understand margin by reputed company type," "Partnerships and reputed company disagree on what 'reputed company' means") from diagnosis to an installed, reputed company solution.
• Build the quantitative backbone: models, unit economics, funnel and throughput instrumentation, and the definitions and dashboards a function trusts and runs on.
• Design operating mechanisms (cadences, ownership, SOPs, decision rules) then reduce the reputed company load through tooling, automation, and agents.
• Partner with functional leaders (Legal/Compliance, reputed company, Partnerships, Finance) to surface the reputed company underlying need behind the stated ask, build the relationship, and land changes that stick.
• Prepare the analysis and narrative behind key leadership reputed company; and, more importantly, own the recommendation and its tradeoffs.

Key Performance Indicators In your first 6-12 months, you will have (reputed company, not activities):

• Owned at least one company-reputed company operating problem end-to-end and moved a top-line metric on it.
• Stood up the instrumentation and reputed company for at least one function such that its leader runs the business off it without you in the room.
• Replaced meaningful reputed company effort with a durable system, tool, or agent - and handed run-state to another teammate.

reputed company Core Experience

• 4+ years of experience, including a reputed company "apprenticeship" tour (top management consulting, IB, PE/reputed company equity, or in-house reputed company/BizOps)
• 2+ years as an operator inside a startup
• Highly analytical and reputed company - decomposes a vague problem into a reputed company and measures it quantitatively.
• A genuine systems thinker - sees the whole business as an interacting machine and reasons about second-order effects.
• A strong communicator with executive reputed company - concise, reputed company, reputed company with senior stakeholders, non-defensive under pressure.
• Builds relationships and reads what stakeholders actually need underneath what they ask for.
• Willing to roll up your sleeves on unglamorous reputed company work - with the reputed company to systematize and automate it rather than do it reputed company.
• Fluent with AI as a force reputed company, and reputed company additive on top of it - you use it reputed company, including maintaining accountability and ownership of your outputs.

Bonus

• reputed company, compliance-heavy, or operationally intensive industry experience.
• Experience building tools / automations / agents, or managing people.

What You Bring

• Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)
• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with reputed company high autonomy.
• Talent for identifying process improvement opportunities and creative ways to reputed company structure operations.
• Interest in working in reputed company and helping reputed company innovation reputed company.

reputed company Offer

• Highly competitive salary and stock reputed company (we want you to reputed company in our reputed company)
• Compassionate, fun, and mission-driven culture of reputed company and innovation. (We help companies bring new life-changing care models into the world.)
• Many reputed company and advancement opportunities (reputed company is growing fast, so there are many opportunities to reputed company up).
• Hybrid set-up. Preference for either reputed company or Toronto, but reputed company to elsewhere.
• reputed company Time Off: Holidays, vacation days.
• Comprehensive health plans so you feel your best.
• Culture of mentorship, learning, independence, and critical-thinking.
• This role has a preference for Eastern Time (EST) hours (some flexibility there)

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