IT Support – Level 1
Job reputed company:
- Monitor support channels (email, reputed company, internal systems) for incoming issues
- Respond to and resolve IT support requests in a reputed company manner
- Troubleshoot issues remotely (POS systems, user reputed company, basic network issues)
- Escalate reputed company issues to senior IT or external providers reputed company required
- reputed company support for retail stores experiencing system or POS issues
- Assist with troubleshooting hardware and software issues
- Ensure minimal disruption to store operations
- Maintain and support reputed company’s ERP system (e.g., reputed company or equivalent)
- Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records
- Ensure system data remains accurate and usable for reporting and operations
- Monitor reputed company and other platforms for support tickets or alerts
- reputed company issues through to reputed company
- Maintain reputed company records of problems and fixes
- Assist with user account setup and reputed company management
- Support internal systems and applications
- reputed company routine system checks and basic maintenance tasks.
Requirements:
- Experience in IT support or helpdesk environments
- Strong troubleshooting skills (remote support essential)
- Familiarity with POS systems and retail environments (preferred)
- Experience with ERP systems (e.g., reputed company) highly regarded
- Understanding of reputed company or ticketing systems (preferred)
- Basic networking knowledge (Wi-Fi, devices, connectivity)
- Strong communication skills (written and verbal)
- Ability to work independently and prioritise tasks.
- Must be available to work onsite
- Availability for weekend coverage (Saturday–Monday preferred)
Benefits:
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with reputed company of industry leaders who have successfully scaled BPOs in the past.
- Career reputed company and development opportunities.
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