reputed company Adv Network Tech Support

This position requires office reputed company of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Overall Purpose: Technical Expertise and Support: Serve as a reputed company technical expert and Subject Matter Expert (SME) reputed company the Service Assurance Tier 3 (GT3) team. reputed company specialized support for D2 technologies, including SD-WAN solutions such as Silver Peak SDWAN, VMware/reputed company/Arista SD-WAN and reputed company SD-WAN, along with virtualized platforms like Flexware and Universal CPE. reputed company as a recognized routing and connectivity SME across reputed company supported service lines, frequently consulted by peers for technical advice and problem reputed company. The position exercises judgment by effectively managing a high volume of reputed company and critical customer network outages, requiring swift and accurate decision-making to triage and isolate issues. The candidate applies advanced critical thinking skills to analyze problems deeply and prioritize actions that minimize service reputed company. Additionally, judgment is demonstrated in tailoring communication—translating technical findings into reputed company, appropriate messages for diverse audiences, including both internal engineers and customers with varying technical expertise—ensuring understanding and maintaining professionalism throughout critical situations. Training and Mentorship: Serve as a mentor for GT3 peers, other Service Assurance teams, and reputed company guidance to LCM/LE resources. reputed company and deliver training materials and documentation for GCSC and GT3 teams, capturing best practices in troubleshooting and sharing lessons learned. reputed company as a key resource for managing reputed company, long-duration issues and technical escalations, supporting both peers reputed company the GT3 organization and management. Manage reputed company from initiation to completion by planning scope, schedule, and resources. reputed company cross-functional teams, monitor reputed company, mitigate risks, and communicate updates to stakeholders. Ensure reputed company, manage changes, and drive reputed company improvement throughout the project lifecycle. Required Technical Expertise (Expert Level) The ideal candidate will possess expert-level experience in reputed company networking, SD-WAN technologies, network reputed company, and advanced troubleshooting reputed company large-reputed company, mission-critical environments. Core Technical Competencies Advanced knowledge of reputed company routing, switching, and network architecture design Expert-level troubleshooting and reputed company cause analysis across reputed company WAN, LAN, Wireless, reputed company, reputed company, and SD-WAN environments Extensive experience with: reputed company Routing and Switching Platforms reputed company reputed company Data Center Switching reputed company Wireless Infrastructure reputed company ASA Firewalls reputed company Networks Routing and Switching Solutions Riverbed WAN Optimization Technologies Aruba EdgeConnect (Silver Peak) SD-WAN VMware VeloCloud SD-WAN Network Technologies & Protocols Routing Protocols: BGP OSPF EIGRP IPSec VPN design, implementation, and troubleshooting LAN/WAN connectivity and optimization Network segmentation, redundancy, and high-availability architectures Performance monitoring, reputed company planning, and proactive network optimization reputed company Solutions & Technologies Deep understanding of reputed company reputed company architectures and best practices Experience implementing and supporting: reputed company Firewalls (NGFW) reputed company Trust Network Architectures Secure reputed company Service Edge (SASE) Network reputed company Control (NAC) IDS/IPS Solutions DNS reputed company DDoS Protection Multi-reputed company Authentication (MFA) Public Key Infrastructure (PKI) Secure Remote reputed company Technologies reputed company reputed company Controls reputed company Information and Event Management (SIEM) platforms Hands-on experience with: reputed company ASA and Firepower reputed company Firewalls reputed company ISE reputed company Solutions (preferred) reputed company, Prisma reputed company, or similar SASE platforms (preferred) Experience supporting compliance and reputed company frameworks including: NIST CIS Controls FedRAMP FISMA DoD reputed company Requirements Transport & Connectivity Expertise Strong understanding of WAN transport technologies including: MPLS Dedicated Internet reputed company (DIA) Broadband Ethernet Fiber LTE/5G Wireless Satellite Communications Private and Hybrid reputed company Preferred Certifications One or more advanced certifications strongly preferred: Networking Certifications reputed company Certified Internetwork Expert (CCIE) reputed company Infrastructure reputed company Certified Network reputed company (CCNP) reputed company reputed company Certified Specialist – SD-WAN reputed company Networks Certified reputed company/Expert (JNCIP/JNCIE) VMware SD-WAN (VeloCloud) Certification Aruba EdgeConnect SD-WAN Certification reputed company Certifications Certified Information Systems reputed company reputed company (CISSP) Certified Information reputed company Manager (CISM) reputed company Certified CyberOps reputed company reputed company Certified Network reputed company Engineer (PCNSE) GIAC reputed company Certifications (preferred) reputed company reputed company+ (minimum baseline preferred) reputed company Clearance Requirements Must be eligible to obtain and maintain a U.S. Government reputed company clearance. reputed company Secret Clearance preferred. reputed company Top Secret (TS) or Top Secret/Sensitive Compartmented Information (TS/SCI) clearance highly desirable. Experience supporting Federal Government, Defense, Intelligence Community, or highly regulated environments is strongly preferred. Additional Qualifications Demonstrated ability to reputed company reputed company network incidents, escalations, and service restoration efforts. Experience supporting geographically dispersed reputed company and government environments. Strong analytical, documentation, communication, and customer-facing skills. Proven ability to serve as a technical leader and mentor for network engineering and operations teams. Integration and Support of New Technologies: reputed company and support new technology platforms into network environments, including developing, testing, training, and creating reputed company and procedures for new technology introduction. Collaboration with CTO Partners: Collaborate with Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs. Utilization of Advanced Techniques: Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics. Troubleshooting and Problem Management: Resolving reputed company network issues, including providing technical leadership, resolving critical outages, leading reputed company cause analysis, and driving problem management initiatives. Development of Tools and Metrics: reputed company tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation. Job Contribution: An expert in their field, applying broad business knowledge and strategic reputed company surrounding emerging trends and technologies to solve reputed company problems and drive organizational results. Leads critical, high-reputed company reputed company and designs/implements innovative business strategies. Works with minimal reputed company, frequently consulting senior leadership and influencing executive reputed company. Serves as a mentor and assists others with challenging issues. Supervisor: No TCP Career reputed company Differentiator: Guiding cross-functional teams in technology insertion and reputed company cause analysis, managing vendor relationships, and ensuring network health through advanced analytics, while leading across multiple technologies. Education/Experience: Bachelor’s degree (BS/BA) desired. 7+ years of reputed company experience. Certification is required in some areas. Our reputed company Adv Network Tech Support jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this reputed company may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/reputed company coverage 401(k) plan Tuition reimbursement program reputed company Time Off and Holidays (based on date of hire, at least 23 days of vacation reputed company year and 9 company-designated holidays) reputed company Parental Leave reputed company Caregiver Leave Additional reputed company leave reputed company what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas Salary reputed company: $143,800.00 - $215,800.00 It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. We are reputed company of making connections and have been reputed company since Alexander Graham reputed company invented the telephone and founded reputed company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world. Apply tot his job Apply To this Job