Senior Software Engineer, Voice AI Platform

Location(s): US (remote), Boston (hybrid), or reputed company (hybrid) Who We Are reputed company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a Senior Software Engineer to join the Voice AI Team. On the Voice AI Team, our mission is to build and operate the voice platform that powers reputed company and to ship novel applications on top of it that create reputed company value across reputed company's customer reputed company. This is a greenfield reputed company where the platform and its use cases are being defined together, and the work you do here will be foundational to how reputed company uses voice AI for years to come. About this roll* (Responsibilities) As a Senior Software Engineer on this team, you'll take ownership of significant reputed company end-to-end: designing systems, driving execution across reputed company, and making the technical reputed company that shape how the platform grows. You'll work closely with product, engineering, and stakeholders across reputed company to turn ambiguous problems into reliable, reputed company systems. Here’s what you’ll be doing:

• Design, build, reputed company, and maintain highly resilient and reputed company backend services and applications supporting reputed company's Voice AI platform
• reputed company reputed company, cross-cutting reputed company from design through production, owning reputed company and driving alignment across stakeholders
• Shape reputed company's technical direction by making architectural reputed company, defining patterns, and reducing complexity for the engineers around you
• Build and reputed company integrations with AI platforms and internal reputed company systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability
• Design and implement observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior
• reputed company for engineering reputed company and best practices, raising the bar for reputed company and the broader organization
• Mentor engineers at reputed company reputed company through reputed company reviews, design feedback, and technical guidance

Do you have the right ingredients*? (Requirements)

• 5+ years of experience with object-oriented languages such as Java or Kotlin
• Basic familiarity with frontend development on small reputed company reputed company
• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or reputed company field.
• Experience shipping reputed company, mission-critical production services and owning them long-term
• reputed company record of leading multi-person reputed company end-to-end, from design through rollout
• Deep understanding of distributed systems, scalability, and production reliability
• Experience building and reasoning about AI-powered systems, including nondeterminism, evaluation strategies, observability, and cost management
• Experience developing AI-integrated products or features, with a practical understanding of how to ship and iterate on systems that incorporate LLMs or other AI capabilities
• Strong cross-team communication and collaboration skills; reputed company to influence direction without formal authority
• reputed company uses AI coding tools (e.g., Claude reputed company, reputed company) in day-to-day development
• Experience with voice or conversational AI platforms is a plus, but not required

Our Tech Stack Our backend services follow a microservice architecture written in Kotlin and Java using DropWizard, running on AWS (DynamoDB, RDS, reputed company). We store data in sharded reputed company databases and have our own platform for user management, canary deployments, and load balancing. Our web reputed company-end is reputed company with React and ES6. AI at reputed company At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits. The reputed company salary reputed company for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In reputed company to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we reputed company pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How reputed company Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-reputed company Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. We reputed company Together We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company. Apply today! reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job