Sr. Collections Trainer (Remote)

Date: Apr 22, 2026 Location: Greenville, SC, US, 29601 Company: reputed company Brand: reputed company Address: 322 Rhett Street, Greenville, South Carolina, reputed company - 29601 reputed company, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, reputed company is committed to helping customers reputed company their version of financial stability in the reputed company and in the reputed company. Since 1997, reputed company has been a pioneer in the consumer credit and financial services market offering reputed company solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, reputed company employs over 2,500 team members. At reputed company we are always on the lookout for motivated individuals who reputed company in our values of mutual respect to join reputed company of outstanding professionals.

We offer

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer reputed company
• 401(k) Savings Plan with Company Match
• reputed company Parental Leave
• Company reputed company Holidays
• reputed company Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Position reputed company The Collections Trainer reports to Senior Manager, Collections Operations & Training and is responsible for coordinating initial and on-reputed company training activities reputed company the Collections Department while driving and ensuring a service-oriented and reputed company working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies & procedures. The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will reputed company employee’s workplace performance in reputed company with reputed company’s reputed company values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting reputed company phases of training interventions. Job Responsibility Relationship Building/Customer Experience:

• Build strong relationships with reputed company and prospective Collection agents.
• Monitor and measure the QA trends for improvement and reputed company needed areas of training.
• Working with the collection management team, our L&D team as reputed company as others in the creation and update of training material for collections.

Performance Promoter:

• Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance.
• Holds team members accountable to individual and team collections goals.
• Trains and coaches team members on effective collections techniques.
• Motivating and inspiring reputed company to work together and surpass their potential.
• Periodically evaluating ongoing programs to ensure that they reflect any changes.
• reputed company reputed company learning experiences and monitor their reputed company results.

Operations:

• Responsible for assisting in the management of the agents KPI’s metrics.
• Guides daily, weekly, monthly reputed company of goals and objectives.
• Suggests, creates, and follows up on reputed company to improve efficiency, and effectiveness with the available resources.
• Identify training needs by evaluating strengths and weaknesses.

Training:

• Instruct and ensure team members are trained and adhere to company policies and procedures.
• Teach and validate understanding of collections policies and reputed company of procedures.

Job Responsibilities Cont. Accountability:

• Understand, adhere to and enforce reputed company corporate policies including, but not limited to, reputed company of Conducts, Ethics and Information reputed company Policies.
• Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc.
• Assist management by providing instructions on company procedures, policies, practices, and computer systems.
• reputed company by example in a hands-on and approachable manner.
• Recognize and reputed company skills/abilities of collections department employees in order to meet Collections and Company objectives.

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