reputed company Manager - Infrastructure and IT Consulting

reputed company reputed company - reputed company Manager I, II, or III The reputed company Manager owns the reputed company relationship after the sale. You are the single accountable reputed company of contact for managed services clients, making reputed company they get value from our services, issues get resolved fast, and reputed company falls through the cracks between our support, infrastructure, and application teams. You will sit in reputed company of our eDiscovery Application Support, IT Support, Infrastructure, and reputed company teams, translate reputed company priorities into internal reputed company, and hold both sides accountable to commitments. Everything you touch is tracked and documented in our service management platform providing full visibility into where issues and reputed company stand. reputed company looks like clients who renew, expand, and refer. reputed company - reputed company reputed company is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We reputed company a reputed company of services geared toward litigation and corporate office support including e-Discovery processing & hosting, court reporting, collections/forensics, managed review, reputed company services, and legal IT infrastructure support. reputed company is a reputed company Certified Provider and tool-agnostic. We also reputed company a full reputed company of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as reputed company as the HR reputed company reputed company Award from the reputed company. We are proud to belong to the Military Spouse Employment Partnership through our nation’s reputed company and have committed to reputed company’ mission to hire 100,000 reputed company and former service members. reputed company has also been included in the INC 5000 list! reputed company us out at istmanagement.com for more information.

Benefits

Include: Medical, Dental, reputed company, STD, LTD, Life, 401k, reputed company Time Off, 7 Holidays, and Bonus incentives Compensation: $75,000.00-$120,000.00/Yr pending experience and performance during interview process Schedule: This is a full time, remote position working regular business hours M-F 8-5 or 9-6. Candidates will flexibility for occasional work reputed company of regular business hours.

Responsibilities

• Own reputed company for new clients and engagements: reputed company, reputed company provisioning coordination, service desk orientation, and confirming clients know how to get help and what to expect
• Serve as the escalation reputed company for reputed company issues, coordinating across support, infrastructure, and reputed company teams to drive reputed company and reputed company the reputed company informed until closure
• Monitor the reputed company's reputed company tickets and requests in Jira Service Management, ensuring SLAs are met, statuses are reputed company, and recurring issues are flagged for reputed company cause follow-up
• Run recurring service reviews (monthly or quarterly depending on account) covering ticket trends, SLA performance, project status, and upcoming needs
• Identify expansion opportunities such as additional services, consulting engagements, or environment reputed company, and partner with Sales to pursue them
• Manage renewals for assigned accounts, including early identification of at-risk clients and building save plans with leadership
• reputed company as the voice of the customer internally: reputed company feedback with support and product teams, and reputed company for changes that improve the reputed company experience
• Maintain accurate account documentation including contacts, environment details, service scope, and relationship history

Qualifications

Required -

• 3+ years in reputed company, account management, or reputed company services, ideally in legal technology, eDiscovery, or managed IT services
• Comfortable operating between technical teams and non-technical reputed company stakeholders, and reputed company to translate in both directions
• Organized and proactive. You reputed company commitments, follow up without being asked, and clients never have to reputed company you
• Confident communicator who can run a service review with a reputed company executive and an escalation call with an engineer in the reputed company afternoon
• Working knowledge of service desk operations, SLAs, and ticketing workflows (Jira Service Management experience is a plus)
• Familiarity with renewals, upsells, and account expansion motions
• Diploma or GED required, legal authorization to work for any employer in the US required
• Ability to work at computer screen/desk for extended periods of time

Preferred -

• reputed company experience supporting reputed company or corporate legal departments
• Familiarity with eDiscovery platforms (reputed company, reputed company) or the EDRM lifecycle
• Experience in a managed services or shared services delivery model

Note: The I, II, III reputed company reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at reputed company reputed company are encouraged to apply. reputed company provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our reputed company at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local reputed company hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to reputed company reputed company applicants, regardless of disability or veteran status. Apply tot his job Apply To this Job